Senior Manager – Head of Procurement Center of Excellence

HF Management Services•New York, NY

5d•Hybrid

About The Position

The Senior Manager – Head of Procurement Center of Excellence (COE) provides strategic leadership for Enterprise Procurement’s governance, digital procurement, analytics, process excellence, vendor management governance, and organizational capability functions. The role develops the standards, methodologies, technologies, policies, vendor management framework, and performance frameworks that enable Procurement to operate as a modern, data-driven, digitally enabled, and supplier-focused enterprise function. Working with Category Management, the Procurement Operations Hub, Finance, Legal, Compliance, IT, and business stakeholders, the role establishes enterprise procurement and vendor management governance, develops procurement capabilities, advances digital transformation, and delivers market and spend intelligence to improve procurement performance, stakeholder experience, vendor relationships, risk management, and enterprise value. As a member of the Procurement Leadership Team, the role drives continuous improvement, organizational maturity, AI-enabled procurement capabilities, center-led vendor management enablement, and enterprise procurement transformation in support of Healthfirst’s strategic objectives.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Information Systems, Operations Management, or a related discipline.
At least 8 years of progressive experience in procurement, vendor management, procurement operations, procurement transformation, procurement excellence, or strategic sourcing.
Demonstrated experience developing procurement and vendor management governance, operating models, digital procurement capabilities, analytics, supplier performance frameworks, or process improvement initiatives.
Previous experience leading cross-functional teams, organizational change initiatives, or procurement capability development.
Experience supporting vendor performance management, risk governance, QBRs, supplier segmentation, or strategic vendor relationship management.
Strong knowledge of procurement operating models, vendor management frameworks, procurement technologies, governance, analytics, continuous improvement, and organizational transformation.
Strong leadership, analytical, communication, stakeholder management, and organizational change management skills.
Ability to adhere to a hybrid work schedule, reporting to the 100 Church Street, NYC office every Tuesday, Wednesday, and Thursday.

Nice To Haves

Master’s degree (MBA or related discipline).
CPSM, CIPS, Lean Six Sigma, PMP, or equivalent professional certification.
Healthcare payer or managed care procurement experience.
Experience establishing or operating a Vendor Management Office (VMO) or center-led vendor management capability, including supplier segmentation, scorecards, QBR facilitation, account planning, risk/performance governance, and continuous improvement.
Experience implementing enterprise procurement technologies such as Workday, Coupa, Ariba, Icertis, or similar digital procurement platforms.
Experience leading procurement transformation, AI-enabled procurement initiatives, automation, analytics, or operational excellence programs.
Knowledge of Source-to-Pay process design, procurement analytics, process mining, contract lifecycle management, vendor management, supplier segmentation, and supplier management technologies.

Responsibilities

Develop and execute the Procurement Center of Excellence strategy aligned with Enterprise Procurement and corporate objectives.
Establish enterprise procurement governance, policies, operating standards, methodologies, templates, and best practices.
Develop procurement capability roadmaps that support organizational maturity, scalability, and long-term value creation.
Define procurement and vendor management performance measures, governance frameworks, maturity assessments, and operating metrics.
Lead enterprise procurement communications, change management, and capability development initiatives.
Lead the enterprise digital procurement roadmap in partnership with IT and business stakeholders.
Drive implementation and adoption of AI-enabled procurement capabilities, workflow automation, digital procurement platforms, and intelligent decision support.
Partner with the Procurement Operations Hub to optimize Source-to-Pay processes through automation, standardization, and digital enablement.
Evaluate emerging procurement technologies, AI capabilities, and market innovations.
Champion digital adoption across Procurement through training, governance, and continuous improvement.
Establish procurement analytics, reporting, and market intelligence capabilities for Category Management, Procurement Operations, and executive leadership.
Lead development of spend analytics, savings reporting, supplier intelligence, executive dashboards, category insights, and procurement performance reporting.
Use AI-enabled analytics, predictive insights, benchmarking, and market intelligence to improve procurement decision-making and enterprise planning.
Establish data governance standards supporting procurement reporting accuracy, consistency, and transparency.
Deliver executive reporting on procurement and vendor performance, value realization, compliance, and organizational maturity.
Establish center-led vendor management standards, operating models, governance forums, policies, playbooks, and templates with relevant internal partners.
Lead the supplier/vendor segmentation framework and define management approaches based on spend, criticality, risk tier, strategic importance, and business impact.
Develop vendor scorecard methodology, supplier performance KPIs, QBR cadence and templates, risk and performance governance, and issue escalation standards for key suppliers.
Enable strategic vendor account plans, relationship governance, continuous improvement plans, supplier innovation forums, and value realization tracking for segmented suppliers.
Partner with vendor leads, category leaders, and business stakeholders to monitor vendor performance, compliance, risk, relationship health, and supplier-delivered value.
Design and maintain procurement methodologies for category management, strategic sourcing, supplier management, contract management, and Source-to-Pay operations.
Develop standardized procurement documentation, playbooks, templates, training materials, and process guidance.
Lead continuous improvement initiatives to simplify procurement processes, reduce cycle times, improve stakeholder experience, and increase operational efficiency.
Partner with the Procurement Operations Hub to establish service standards, performance metrics, and operational governance across procurement processes.
Benchmark procurement capabilities against leading organizations and recommend improvements.