Senior Manager, Growth Operations & Strategy

TGH Senior Center Powered by Greenbrook Medical•New York, NY

1d•$125,000 - $150,000•Hybrid

About The Position

Greenbrook is scaling its number of patients and clinics aggressively, and this role is how we get there. As Senior Manager, Growth Ops & Strategy, you'll be the strategic and operational engine behind our growth function: setting the analytical foundation, building the systems that make patient growth predictable, and driving the cross-functional execution that turns ambitious targets into results. You'll shape how we think about growth, how we fund channels, how we stage and organize against expansion plans, and more. You’ll lead our thinking on technology investments for the team, including how we enable the team using AI. You'll report to the VP of Growth, Population Health & Operations and work across every function in the company.

Requirements

5-8+ years of experience in Growth Operations, Revenue Operations, Strategy & Operations, or a similar role within a high-growth healthcare or multi-site services organization.
A bachelor's degree (advanced degree preferred).
Strong analytical skills with experience building models, designing dashboards, and using data to drive business decisions.
A proven track record leading complex, cross-functional projects from strategy through execution.
Excellent problem-solving skills with the ability to simplify complexity and create clarity in ambiguous environments.
Strong communication skills and the ability to influence stakeholders at all levels of the organization.
A high level of ownership, accountability, and follow-through, with a bias toward action and execution.

Nice To Haves

You're AI-native and have successfully built or implemented AI-powered tools, automations, or workflows that improve business performance.
You thrive in fast-moving, high-growth environments where priorities evolve quickly and systems are continuously being built and improved.
You naturally connect data, operations, and strategy, using insights to influence decisions and drive measurable business outcomes.
You enjoy building scalable processes rather than simply operating existing ones.
You're known for anticipating problems, proactively closing gaps, and driving initiatives forward without needing direction.

Responsibilities

Set the growth strategy
Lead the annual and quarterly OKR process for the Growth team in partnership with the Chief of Staff
Make sure goals are aligned across the Growth team and that progress is reviewed on a consistent cadence
Build the analysis needed to support growth decisions, including market sizing for new locations, competitive research, partnership opportunities, and expansion planning scenarios
Turn analysis into clear recommendations for leadership, including tradeoffs and implications
Identify and size new opportunities for the team to pursue and help determine where we should invest time and resources
Build the analytics engine and growth tech stack
Build and maintain the growth model: projected conversions by clinic, staffing ratios, panel maturity tracking, and scenario planning for new locations
Own growth reporting infrastructure: business logic, dashboards, weekly/monthly cadence, and data accuracy
Own our Hubspot instance, including how it’s configured, workflows, reporting and modifications as our business evolves
Recommend tech investments to enable and advance the core growth KPIs
Proactively surface insights and recommendations to leadership
Drive cross-functional execution
Translate growth targets into operational plans with milestones, owners, and timelines
Coordinate cross-functionally on launch sequencing and resource allocation
Lead complex cross-functional projects end-to-end; own the project plan, track dependencies, and escalate blockers