Manager, Growth Strategy and Operations

Habitat Health•San Francisco, CA

1d•$135,000 - $154,000•Hybrid

About The Position

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. The Growth team focuses on amplifying the impact of the PACE model of care by educating and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Manager, Growth Strategy & Operations, will help launch new markets and strengthen the operational backbone that supports the team’s mission. Reporting into Growth Strategy & Ops leadership, this role pairs on-the-ground launch support with the development of repeatable playbooks, enablement resources, and change management practices that allow Growth Outreach & Enrollment to scale smoothly as Habitat Health expands across markets.

Requirements

A Bachelor’s degree or 3-5 years of relevant experience in health care delivery at a high-growth startup, operations or program management, or consulting for health care payers & providers.
Demonstrated ability to be a self-starter, with comfort operating in ambiguity, an aptitude for building structure where none exists, and a bias to action.
Strong project management and organizational skills, with the ability to manage multiple workstreams across functions and locations.
Strong interpersonal and written/oral communication skills; high EQ.
A practical problem solver who can connect strategy to daily execution and thrives in a fast-paced, evolving environment.
Willingness to work in a hybrid work environment, with travel to Habitat Health centers and new market sites for launches and stabilization periods.
Aligns with our purpose and our values, and is excited about living those out in daily practice
Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice To Haves

Experience in operations and implementation projects.
Familiarity with elder care organizations.
Experience supporting new site, market, or program launches in a healthcare or multi-site operating environment.

Responsibilities

Support new market launches on the ground, working with local teams and cross-functional partners to stand up Growth operations
Develop and maintain the new market launch playbook into a repeatable framework and project plan that accelerates and de-risks each subsequent launch in both CA and in new states Habitat Health enters.
Drive operational enablement across the Growth team, including supporting new program rollouts and resource and workflow optimization.
Gather and implement feedback from Growth Operations on new programs and operational workflows, translating frontline input into concrete process improvements and updated guidance.
Support regular reporting and performance tracking, monitor how new processes and launches are performing, surface opportunities for iteration, and help drive continuous improvement.
Collaborate across the organization - including Clinical Operations, Operations, Marketing, and partner teams - to align launch and enablement work with broader growth priorities and the participant journey.
Facilitate cross-functional and external stakeholder engagement to align on and drive progress against key initiatives.