Senior Manager, Global Print Revenue Operations

Thomson Reuters•Eagan, MN

1d•Hybrid

About The Position

The Senior Manager, Revenue Operations serves as the operational backbone for a defined sales segment, acting as the strategic and executional partner to segment sales leadership. This role drives go-to-market readiness, ensures NRR accountability, and leads the intersection of people, process, and systems needed to hit revenue targets. The Manager, Revenue Operations interfaces directly with Sales leadership and participates in President-level forecast calls, translating commercial intent into operational reality across the full revenue lifecycle.

Requirements

Undergraduate degree with 7+ years of experience in Revenue Operations, Sales Operations, Sales Strategy, or a related commercial excellence function
Demonstrated experience supporting senior sales leadership (VP / SVP level) and participating in executive-level business reviews and forecast calls
Proven track record of owning NRR or revenue retention metrics within a segment or business unit
Deep experience with GTM strategy development, territory design, and quota-setting methodologies
Strong background in cross-functional project management with complex, multi-stakeholder workstreams
Exceptional communication and executive presence; able to build compelling narratives from complex data for President/C-suite audiences
Thorough understanding of end-to-end sales and renewal workflows, including pipeline management, forecasting, and account coding
Strong analytical skills with the ability to build and maintain financial models, bottoms-up forecasts, and NRR tracking frameworks
Proven ability to build and maintain relationships and influence at all levels, from individual contributors to senior executives
Ability to balance strategic priorities with day-to-day operational execution across multiple concurrent workstreams
Comfort operating with ambiguity, driving toward clarity through data and structured problem-solving
Extensive experience with CRM systems, with Salesforce.com required; experience with Salesforce administration or advanced configuration a plus
Advanced proficiency with Tableau or equivalent BI/reporting tools for pipeline and performance analytics
Experience with Sales Compensation platforms (e.g., Xactly) and territory design tools
Proficiency with Microsoft Excel, PowerPoint, and the broader Microsoft 365 suite
Familiarity with data warehouse environments and comfort querying or interpreting structured data (e.g., SQL, Business Objects)

Responsibilities

Own and operationalize the segment GTM strategy, translating business objectives into actionable territory, coverage, and capacity plans
Partner with segment leadership to define annual and in-year GTM motions, including new logo acquisition, expansion, and renewal plays
Develop and maintain segment-level market sizing and opportunity analysis to inform coverage decisions and resource allocation
Drive alignment between GTM strategy and quota/territory design to ensure field execution reflects commercial priorities
Monitor GTM execution effectiveness through leading indicators and proactively recommend course corrections
Drive accountability across the segment for NRR outcomes by embedding renewal and expansion goals into sales team scorecards and performance reviews
Serve as the segment’s primary interface to the central Revenue Operations, Sales Enablement, Compensation, and Systems teams
Partner with the Sales Compensation team to ensure compensation plan design supports GTM objectives, and serve as the first point of escalation for segment compensation disputes
Manage complex, multi-phase projects with cross-functional workstreams, diverse stakeholder groups, and competing priorities
Lead overall data quality standards and process improvements in partnership with CRM administrators and data governance teams
Partner with HR on organizational design, headcount planning, and talent strategy to support segment revenue goals
Collaborate with the Systems team to drive CRM hygiene standards, data governance, and adoption across the segment sales team
Act as the primary operational partner (“chief of staff”) to sub-segment sales and commercial excellence leadership, owning the rhythm of business and cadence of operational reviews
Prepare and facilitate weekly, monthly, and quarterly business reviews, including pipeline reviews, forecast calls, and performance reporting
Synthesize operational data into executive-ready narratives and recommendations for VP and SVP-level audiences
Drive accountability within the sales team by tracking and communicating performance against KPIs and revenue milestones
Serve as the liaison between the field and central functions, ensuring leadership decisions are operationalized quickly and accurately
Represent the segment in President-level forecast calls, owning the preparation, data integrity, and commentary for the segment’s revenue outlook
Build and maintain a rigorous bottoms-up forecast model informed by pipeline health, coverage ratios, and historical conversion data
Partner with Finance to reconcile field forecast submissions with financial targets and provide variance analysis
Proactively identify forecast risks and upsides, clearly communicating assumptions and dependencies to senior leadership
Develop cadence and governance for forecast submissions, ensuring consistency and accuracy across the segment

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Work from anywhere for up to 8 weeks per year
Career Development and Growth
Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan