Senior Manager, Global Identity Enablement Operations

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Global Identity Enablement Operations (GIEO) team within Identity and Access Management Operations (IAMO) is responsible for the security posture, and continuous improvement of enterprise identity services. This includes operational oversight and technical subject matter expertise for Microsoft Active Directory (AD) and Microsoft Entra ID, identity risk and vulnerability remediation, support for identity governance standards and adoption, and partnership with internal stakeholders to meet audit and regulatory requirements. The Sr. Manager is a technical people leader responsible for leading the Global Identity Enablement Operations team that drives remediation of Active Directory identity vulnerabilities, provides subject matter expertise for Active Directory on-prem, Entra ID in support of identity audits and regulatory engagements, and strengthens operational controls for enterprise identities. This role partners closely with Identity Governance to align guides and processes that drive enterprise adoption and standardization, while continuously improving operational tasks through automation and process enhancements across Entra ID and AD identity services. The Sr. Manager, Global Identity Enablement Operations will partner and collaborate with the Sr. Manager, Identity Lifecycle Management (ILM) to align on shared process improvements and synchronize the transition of identity engagements from project delivery into Business-as-Usual (BAU) operational tasks. This partnership ensures operating procedures, handoffs, and controls are consistently implemented, enabling scalable, standardized identity operations across the Enterprise.

Requirements

Minimum 5 years of people management and leadership experience
Minimum 10 years of IAM operations experience, including hands-on expertise in Microsoft Active Directory and Microsoft Entra ID
Ability to lead complex technical work, translate risk into operational outcomes, and make sound decisions under pressure
Experience supporting technical audit and regulatory reviews, including evidence preparation, control narratives, and remediation tracking
Experience with identity security controls, vulnerability management, and remediation in enterprise environments
Strong technical knowledge of Windows Server, Windows OS, Microsoft Active Directory, and Microsoft Entra ID
Experience using AI and agentic AI to drive automation and operational efficiency in IAM environments
Experience with ServiceNow, including reporting, dashboards, and operational metrics
Experience supporting IGA processes and driving adoption of standards
Strong knowledge of identity lifecycle, privileged access, and operational control design
Strong knowledge of information security policies, standards, and identity-related access requirements
Strong stakeholder management and communication skills, including the ability to explain identity risk to non-technical audiences
Ability to work across cross-functional teams in operations, engineering, governance, and risk and compliance
Ability to build positive working relationships and collaborate effectively with internal and external colleagues
Strong analytical skills to interpret identity telemetry, vulnerability findings, and operational data
Strong organizational skills to manage multiple intake channels and balance delivery with remediation commitments
Strong verbal and written communication skills in English; Spanish is an asset

Nice To Haves

Technical and security certifications such as Microsoft (Azure/Entra), MCSE/MCSA or equivalent, CISM, CISSP, or GIAC are assets
PowerShell scripting and automation experience, including Microsoft Graph and REST APIs, is an asset

Responsibilities

Champion a customer-focused culture and leverage broader Bank relationships, systems, and knowledge
Lead remediation of AD identity vulnerabilities and control gaps, including triage, risk classification, tracking, and reporting
Provide technical leadership to ensure AD and Entra identity security controls are effective across the Enterprise
Address identity risks within the Bank’s risk appetite through governance, operational controls, and timely remediation
Serve as an AD and Entra SME for audit and regulatory engagements, including walkthroughs, evidence gathering, response coordination, and remediation
Partner with Identity Governance to align standards, guides, and procedures for consistent enterprise adoption
Partner with the Sr. Manager, ILM to improve cross-team processes and align project-to-BAU transitions
Provide guidance on identity lifecycle processes, privileged access, and urgent access scenarios for AD and Entra-integrated platforms
Improve processes and tasks through automation to reduce manual effort, improve quality, and increase SLA attainment
Enhance Entra ID and AD operations through documentation, runbooks, monitoring alignment, and control testing
Develop and execute remediation plans for AD and Entra audit, regulatory, and risk findings
Prioritize, track, and report on vulnerability remediation, operational issues, and escalations through established governance and metrics
Provide after-hours support for urgent identity incidents, vulnerability escalations, and critical operational issues
Coordinate with ILM Ops, engineering, and platform teams to resolve root causes and implement preventative controls
Escalate high-priority issues affecting availability, security posture, customer impact, or regulatory risk with clear recommendations
Identify recurring AD and Entra issues and lead continuous improvement with cross-functional partners
Apply the Bank’s risk appetite and risk culture to day-to-day identity operations and prioritization
Provide audit evidence and operational reporting as required for requests and engagements
Champion a high-performance, inclusive work environment
Complete additional tasks as assigned