Sr Manager Global Change Management

Marriott Vacations Worldwide

3d•Onsite

About The Position

The Senior Manager, Global Change Management, reports to the Associate Director, Global Change Management, and leads end-to-end change management strategy and execution for large-scale, complex enterprise initiatives supporting Marriott Vacations Worldwide. The role partners with senior business and technology leaders, HR teams, training teams, and the Global Communications CoE to drive successful adoption and sustained behavior change, with a focus on the associate and/or owner experience. Operating with a high degree of autonomy and limited oversight, the Senior Manager serves as a trusted advisor who designs and delivers integrated change strategies and contributes to advancing Global Change Management tools, frameworks, and best practices. The role assesses stakeholders and impacted audiences, develops engagement strategies, leads readiness activities, and monitors adoption and proficiency. It may also establish change champion networks, track and report metrics, manage stakeholders, support engagement and recognition programs and culture-building initiatives, facilitate feedback channels, and provide direct support to project teams during transitions. The Senior Manager collaborates with global business leaders to ensure change management is culturally relevant and appropriately localized.

Requirements

Bachelor's degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
At least 6 years of experience in change management, HR, or a related discipline.
At least 3 years of project management experience.
Proven experience leading complex, enterprise-level change initiatives.
Proven experience working in cross-functional and matrixed environments.
Proven experience consulting with business leaders and designing, developing, and implementing organizational capability solutions.
Strong communication, facilitation, and stakeholder engagement skills.
High attention to detail, with strong critical thinking and problem-solving skills.
Proven ability to drive behavioral change and adoption across an organization.
Ability to manage multiple priorities and projects in complex, fast-paced environments and work effectively at all organizational levels.
Strong organizational and project management skills.
Ability to operate independently with limited oversight.
Excellent people skills and a proven ability to quickly build rapport and trust.
Professional demeanor; self-starter who can work independently and collaboratively as part of a team.
Strong collaboration and cross-functional partnership skills.
Familiarity with change management methodologies such as Prosci and ADKAR.
Intermediate proficiency in Microsoft Office 365, especially SharePoint, Viva Engage, and OneDrive.
Effective presentation and facilitation skills.
Position is based onsite.

Nice To Haves

Master's degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
Timeshare, hospitality, or lodging industry experience.

Responsibilities

Lead stakeholder analyses to identify impacted audience groups and develop engagement strategies.
Design and execute readiness assessments, surveys, and focus groups to assess preparedness.
Define and monitor adoption rates and proficiency levels using KPIs and metrics.
Design and enable change champion networks to support engagement and feedback loops.
Partner with HR teams and the Global Communications CoE on engagement, recognition, and culture-building initiatives.
Use surveys, focus groups, and feedback channels to inform change strategies.
Serve as the primary change lead supporting project teams through transition and adoption.
Ensure change activities are culturally relevant and appropriately localized and aligned with company values, culture, and recognition programs.
Lead large, complex change initiatives or multiple workstreams end-to-end with minimal oversight.
Contribute to the development of change management tools, templates, and playbooks.
Drive cross-functional integration with HR, Global Technology, Finance, and other departments.
Identify and implement enhancements to change management processes and methodologies.
Partner with cross-functional stakeholders and senior leaders to drive alignment and adoption.