Senior Manager, Global Accounts Receivable

Hootsuite

About The Position

We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience
12 years in AR/Finance, with at least 3 years in a management role.
Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel.
Deep understanding of GAAP and SOX compliance.
Exceptional negotiation skills. You can be "firm but fair."
Accountability: holds self and others accountable to meet commitments
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

Nice To Haves

Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

Responsibilities

Drive the global collections strategy to meet and exceed monthly and quarterly cash targets.
Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and recommendations to executive leadership.
Oversee the daily application of payments to ensure 100% accuracy and internal control compliance.
Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration.
Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger.
Develop and maintain the company’s global credit and collections policy.
Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references.
Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure.
Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves.
Prepare monthly AR financial health dashboards and reports and present findings to leadership.
Serve as the primary point of contact for auditors regarding the global AR cycle.
Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I.
Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows).
Perform other related duties as assigned.