SENIOR ACCOUNTS RECEIVABLE MANAGER

SOUTHWEST MEDICAL IMAGING•Scottsdale, AZ

5h•Onsite

About The Position

The Senior Accounts Receivable Manager oversees insurance and patient accounts receivable functions, including insurance follow-up, denial management, and Patient Financial Services (PFS). This role is accountable for timely collections, denial resolution, and compliance with payer and regulatory requirements. The Manager drives AR performance through metrics, reporting, staff development, and continuous process improvement.

Requirements

General medical terminology, anatomy and physiology knowledge.
Advanced knowledge of revenue cycle performance and management.
Extensive knowledge of government guidelines and regulations.
Skilled in Microsoft Office Applications.
Creative problem-solving abilities, investigative and analytical skills.
Ability to multi-task in a fast paced environment with minimal supervision.
Detail oriented.
Demonstrates the ability to organize work to ensure all tasks are completed in a timely manner.
Must be able to communicate calmly, compassionately, and professionally with all external and internal contacts.
The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).
Minimum of 5 years of progressive supervisory experience required.

Responsibilities

Directly manage and provide leadership to: Accounts Receivable Specialists
Directly manage and provide leadership to: Patient Financial Services (PFS) staff
Supervise daily AR and PFS activities, including: Insurance follow-up and collections
Supervise daily AR and PFS activities, including: Denial and appeal management
Supervise daily AR and PFS activities, including: Underpayment identification and resolution
Supervise daily AR and PFS activities, including: Patient balance resolution and financial services workflows
Monitor payer compliance, contractual expectations, and reimbursement trends.
Establish AR goals, benchmarks, and performance metrics in collaboration with Revenue Cycle leadership.
Review daily, weekly, and monthly AR reports to identify risks, trends, and opportunities for improvement.
Develop and maintain written AR and PFS workflows, escalation paths, and performance standards.
Conduct QA audits to ensure collection accuracy, regulatory compliance, and adherence to payer rules.
Partner with billing, coding, and credentialing leadership to resolve root causes impacting AR performance.
Maintain current knowledge of reimbursement regulations, payer guidelines, and patient financial regulations.
Ensure compliance with HIPAA and organizational policies.
Foster effective relationships with internal departments, physicians, and external payers.
Perform other duties as assigned.