Senior Manager, Genesis Aftersales Field Operations (Southern)

Hyundai Motor Company•Atlanta, GA

11d•$114,800 - $164,000•Onsite

About The Position

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

Must be a high school graduate.
8 or more years of automotive experience in operational and/or field positions.
Experience with customer service initiatives also critical.
Excellent problem solving and analytical skills.
Superb written and oral communication skills.
Ability to make professional dealer and regional presentations.
Excellent organizational skills.
Effective time management skills.
Microsoft Office, Word, PowerPoint, Excel, and Outlook.
Requires a high level of strategic thinking capability and business savvy.
Must understand and embrace the luxury vehicle experience.

Nice To Haves

Bachelor’s degree preferred.
Master’s Degree a plus.
Luxury automotive experience (OEM or retail), a plus.
Prior supervisory experience preferred.
Project management and system background and support experience preferred.

Responsibilities

Support the strategic parts, service, and customer experience efforts of the region, and the implementation of NHQ initiatives & programs at the regional and retail level, delivering superior KPI attainment & results.
Act as strategic liaison between the Regional Operations Manager and field After-Sales Market Managers (AMMs) to support Regional and National office (NHQ) initiatives and operations.
Support mid to long term planning to create initiatives that further the company’s overall goals & KPI attainment.
Lead regional after sales and customer experience (CX) improvement efforts.
Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings & opportunities.
Coordinate vendor-based consulting visits and their action plans for the Region. Ensuring that all action plans are being distributed to the AMMs and then monitoring the action plan implementation.
Identify customer experience and fixed operation opportunities within region; working to implement solutions to maximize KPI performance.
Exercise discretion and identify opportunities to expand or shift course to take advantage of changes in the market and develop countermeasure proposals.
Support Aftersales Market Managers in achieving/exceeding Regional KPIs.
Act as region subject matter expert on advanced corporate initiatives including retailer action/improvement plans and EV readiness.
Monitor retailer performance/adherence to GMA policies and procedures in areas of Parts Purchases, Parts Inventory Control, Fixed Operations Training, Warranty Expense/Claim Management and Goodwill Management, Consumer Affairs Case Management with Buyback Management, Customer Satisfaction with focus on Owner Retention, Dealer Profitability, Dealer Facility and Processes along with general business operations.
Coordinate onboarding, training, and development of Genesis regional staff, including the performance of After-Sales Market Managers. This will involve numerous in-retailer sessions with the AMMs to monitor their progress.
Support SGM, Genesis Regional Operations (ROM) in assigned regions by assisting with regional meetings, project planning and other strategic matters.
Generate regional reporting for Genesis NHQ.
Support other ad-hoc projects as necessary.
Develop regional retailer contests and to make recommendations to region and NHQ management.
Performance management of direct reports.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs