Sr. Manager, Facilities & Security Operations

Planned Parenthood CWNY•City of Rochester, NY

9d•$84,364 - $107,806•Onsite

About The Position

The Senior Manager, Facilities & Security Operations is responsible for the operational performance, maintenance, safety, physical security support, and long-term stewardship of approximately 16 Planned Parenthood of Central and Western New York clinical, administrative, and program locations. The role oversees facility operations, maintenance, vendor and contractor management, capital projects, compliance support, emergency preparedness, and security-related facility systems and improvements, ensuring facilities remain safe, secure, compliant, functional, and welcoming for patients, staff, and visitors. The position partners with Health Services, Compliance, Quality & Risk Management, Information Technology, Finance, Human Resources, Security, and Operations leadership. It supports an integrated approach to facility safety and security and provides additional leadership, coordination, and operational capacity for security needs, incidents, projects, physical security infrastructure, emergency preparedness, and evolving organizational risks. This is a hands-on working leadership position combining facility operations, maintenance, repairs, and project execution with staff supervision, vendor management, compliance support, budgeting, and operational planning. Approximately 60% of the role focuses on facility operations, maintenance, repairs, and project execution, and approximately 40% on leadership, planning, budgeting, compliance support, and administrative oversight. The role requires regular travel among affiliate locations, occasional evening and weekend work, and participation in an on-call rotation.

Requirements

At least 7 years of progressive experience in facilities management, construction, building operations, maintenance, property management, or a related field, including responsibility for projects, contractors, vendors, or operational leadership.
At least 3 years of supervisory, leadership, or project management responsibility.
Associate degree in Facilities Management, Construction Management, Building Operations, Business Administration, or a related field is preferred; equivalent combinations of education, technical certifications, skilled trades training, military experience, and relevant work experience will be considered.
Strong vendor and contract management skills.
Experience with budgeting, capital planning, and cost management.
Ability to manage multiple priorities and complex projects simultaneously.
Strong communication and cross-functional leadership skills.
Proficiency with Microsoft Outlook, Excel, Word, facility management systems, work order systems, ticketing platforms, and related technologies.
Ability to prepare reports, manage budgets, maintain documentation, and communicate effectively with leadership, staff, contractors, and external partners.
Working knowledge of physical security principles and systems, including access control, video surveillance, intrusion detection, duress/panic alarms, secure key and credential practices, and security-related preventive maintenance.
Ability to maintain confidentiality and exercise sound judgment when handling security incidents, vulnerabilities, access information, investigations, and sensitive operational matters.
Ability to translate security assessments and incident findings into practical facility improvements, corrective actions, project scopes, and budget recommendations.
Strong organizational, project management, problem-solving, and decision-making skills.
Ability to travel regularly between all affiliate locations.
Demonstrated ability to assess facility issues, determine appropriate solutions, and coordinate internal and external resources.
Ability to perform the essential functions with or without accommodation and lift up to 50 pounds with or without accommodation.

Nice To Haves

Experience supporting operations across multiple facilities, campuses, districts, territories, or geographically dispersed locations.
Experience managing contractors, vendors, construction projects, maintenance programs, and service agreements.
Experience supporting physical security operations or security-related facility systems, projects, vendors, incident response, or emergency preparedness in a multi-site environment.
Experience developing scopes of work, reviewing vendor proposals, and managing construction, renovation, maintenance, or infrastructure projects from planning through completion.
Experience developing and monitoring operating budgets and capital projects.
Commercial facility operations and maintenance experience.
Construction, renovation, or facilities project management experience.
Building systems and infrastructure maintenance experience.
Preventive maintenance planning experience.
Grounds and property management experience.
Experience with life safety and physical security systems, including access control, intrusion detection, duress/panic alarms, video surveillance, secure entrances, lighting, and related security infrastructure.
Experience in healthcare, ambulatory care, nonprofit, educational, municipal, or multi-site environments.
Experience with accreditation readiness, regulatory compliance, safety, or risk management activities.
Experience with capital planning and budget management.
Experience with emergency preparedness and business continuity planning.
Cross-functional leadership and stakeholder engagement experience.
Experience with facilities management systems such as WorxHub or similar.

Responsibilities

Manage day-to-day facility operations across affiliate locations, including maintenance, repairs, landscaping, environmental services, grounds, and facility improvements.
Perform and oversee maintenance, repairs, and troubleshooting involving building systems, infrastructure, and general construction-related work; assess whether work should be handled internally or by vendors.
Ensure HVAC, plumbing, electrical, life safety, and other facility systems support operational and clinical needs.
Conduct facility inspections and assessments; identify risks, deficiencies, maintenance needs, and improvement opportunities; set priorities based on risk, compliance, operational impact, and resources.
Maintain safe, compliant, functional, and operationally ready facilities, and support continuity during disruptions, emergencies, renovations, and projects.
Supervise, direct, coach, and support Facilities & Security direct reports; assign work, monitor completion, provide feedback and development, and support hiring, onboarding, employee relations, and performance management with Human Resources.
Oversee work order management, service delivery standards, staffing capacity, and coverage across locations.
Maintain awareness of day-to-day security operations and provide additional leadership, coordination, problem-solving, and operational support when needed.
Manage facility vendors, contractors, consultants, and service providers; develop scopes of work, solicit bids, evaluate proposals, oversee performance, and maintain relationships with vendors, contractors, landlords, and service providers.
Lead facility renovations, infrastructure upgrades, remodeling, construction, and maintenance projects; help ensure projects are safe, on schedule, within budget, and minimally disruptive.
Support long-range capital planning and recommend facility improvements, infrastructure replacement, capital investments, vendor selections, project priorities, and resource allocations within approved budgets and guidelines.
Partner with Compliance, Quality & Risk Management on accreditation readiness, audits, inspections, corrective actions, regulatory compliance, risk assessments, and mitigation planning.
Support physical security risk assessments, including review of site access, perimeter conditions, secure areas, alarms, cameras, lighting, and other environmental safeguards.
Coordinate maintenance of security-related facility records, including system inventories, inspection and testing documentation, key and credential control records, vendor service records, and corrective-action tracking.
Support emergency preparedness, business continuity, and disaster recovery initiatives; maintain facility policies, procedures, inspection records, monitoring logs, and compliance documentation.
Develop and manage facility operating budgets, support capital planning, monitor expenditures, forecast needs, and steward organizational resources responsibly.
Use facility management systems, work order platforms, ticketing systems, and related technologies to monitor operations, maintenance activities, and performance trends.
Prepare reports, spreadsheets, project updates, and operational dashboards to support decision-making; collaborate with site leadership and cross-functional partners on priorities and resource needs.
Participate in the Facilities & Security on-call rotation and provide leadership during facility, security, and operational emergencies, including response coordination, escalation, vendor support, and restoration of safe operations.
Participate in affiliate-wide initiatives, workgroups, and organizational projects; perform other duties as assigned and adapt to evolving priorities.