Senior Manager - Facilities Operations

Caris Life Sciences•Phoenix, AZ

About The Position

The Senior Manager of Facilities Operations is responsible for facility operations, including janitorial services, food service programs, space planning, employee moves, patch-and-paint, workplace experience services, and vendor management. The role oversees daily service delivery, manages budgets, ensures regulatory and internal compliance, and drives strategic planning for a multi-site, fast-growing life sciences organization. This position collaborates closely with departmental leaders to develop service standards and supports organizational growth.

Requirements

Bachelor’s degree in Business Administration, Facilities Management, Hospitality, Architecture, or a related discipline—aligned with the original requirement of a degree in engineering, architecture, or business or equivalent experience.
Minimum 7–10 years of experience managing soft services in life sciences, healthcare, hospitality, or corporate environments.
Hands-on leadership with both in-house teams and contracted vendors, coordinating proactive and reactive services with internal and contracted teams.
Strong problem-solving skills and attention to detail.
Proficiency with Microsoft Office Suite and facility-related systems such as CMMS or service request platforms.
Ability to participate in on-call rotation or respond to time-sensitive issues as needed.
Commitment to leading by example and driving outcomes.
Ability to meet tight deadlines in a fast-paced environment and maintain confidentiality.

Nice To Haves

Master’s degree in Business, Hospitality, or Facilities Management.
Demonstrated experience driving continuous improvement, service excellence, and quality management.
Strong verbal and written communication skills.
Proven teamwork and customer service mindset.

Responsibilities

Develop and implement space plans that support departmental growth and evolving business needs.
Oversee all move coordination activities, including logistics, communication, vendor oversight, and post-move quality checks.
Manage third-party vendors, ensuring accountability, performance measurement, and alignment to company standards.
Utilize service management tools to ensure a structured approach solving proactive and reactive work.
Partner with procurement and legal teams to negotiate contracts and manage service-level agreements.
Build proactive relationships with key internal stakeholders establishing business relationships with leadership and emerging business units.
Implement high-touch, employee-focused services that promote comfort, productivity, and talent attraction and retention—aligned with organizational goals.
Collaborate with colleagues and internal customers for related projects (café renovations, office reconfigurations, workplace experience rollouts, service refreshes) using project management tools and structured planning.
Identify critical milestones, manage budgets, and ensure successful delivery of all operational improvement initiatives.
Manage a diverse team of professionals and front-of-house staff.
Recruit, train, coach, and develop team members.
Respond to urgent workplace requests requiring prompt action.
Perform other duties and special projects as assigned.