Senior Manager - Enterprise Payments

Royal Bank of Canada • Toronto, ON

3d • Onsite

About The Position

The Payment Products Delivery and Integration team plays a pivotal cross-functional role by managing strategic payments initiatives, governing critical third party payment partnerships, ensuring compliance and risk management and providing expert payment ecosystem expertise. The Industry Affairs team plays a critical role in advancing RBC’s payments strategies by fostering strategic partnerships, supporting operational excellence, managing third-party relationships, and ensuring compliance with payment networks. As part of the Industry Affairs team, this role will be responsible for managing day-to-day industry affairs for RBC and supporting the management of the bank’s strategic third-party relationships. It ensures RBC’s adherence to regulatory frameworks while driving initiatives that mitigate risk, enhance client satisfaction and align with broader business strategies. The position serves as a cornerstone for maintaining RBC’s reputation through expert guidance, dispute resolution, and compliance management and enabling robust performance across Canada’s critical payment systems. This role offers a unique opportunity to develop deep expertise in domestic and international payment ecosystem.

Requirements

• Strong understanding of Canadian/global payments, including emerging trends and technologies.
• Familiarity with RBC payment products, systems, operations, and procedures.
• Exceptional presentation, facilitation, and verbal/written communication abilities; senior-level stakeholder management and cross-functional collaboration.
• Strong analytical mindset, investigative skills, and ability to dissect complex problems with multi-stakeholder resolution.
• Basic project management skills (small projects), with knowledge of Agile and Waterfall methodologies; flexibility to adapt as needed.
• Undergraduate degree or equivalent experience; working knowledge of Microsoft applications.

Nice To Haves

• Consultant level power point skills

Responsibilities

• Guides business and process owners to ensure RBC compliance with payments, clearing, and settlement regulations, mitigating risks and supporting business goals.
• Supports the creation of RBC’s positions and research papers on payments, clearing, and settlement topics.
• Financial management and reporting for assigned third-party relationships, including invoice reconciliation, cost/fee tracking, and distributing third-party reports and insights internally, with analysis and follow-up support.
• Lead for annual attestations for Payments Canada and Bank of Canada (HABS).
• Acts as alternate Dispute Resolution Officer, reviewing Pre-Authorized Debit Agreements for compliance with Payments Canada rules.
• Collaborates on Digital Cheque Processing changes and initiatives with stakeholders.
• Monitors cheque processing trends (e.g., fraud, errors) and liaise with internal and external partners.
• Leads assigned small projects related to industry initiatives and provides coverage and support to the Payment Products Delivery and Integration team members as required.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and take on progressively greater accountabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees