Senior Manager, Enterprise Innovation (Change Management) - Emory Health Plan

Emory•Atlanta, GA

13d•Hybrid

About The Position

The Senior Manager of Enterprise Innovation & Transformation at Emory Health Plan is a strategic role focused on driving complex, enterprise-wide change initiatives. This position is responsible for delivering measurable value in areas such as affordability, experience, and quality. The role involves architecting change at scale, mobilizing cross-functional teams, translating organizational objectives into operational reality, and ensuring value realization from the initial stages through sustained adoption. The Senior Manager acts as a key liaison between senior leadership, clinical operations, IT, analytics, and external partners, playing a crucial role in managing the Plan's significant transformation agenda.

Requirements

Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field.
8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations.

Nice To Haves

Master's degree (MBA, MHA, MPH, MS-ISE, or equivalent) from an accredited program.
Certifications: PMP, Prosci ADKAR, Lean Six Sigma Black Belt, CPHQ, FACHE, or equivalent.
Advanced proficiency in Excel, PowerPoint.
Strong working knowledge of Python or R, SQL, and data visualization platforms (Tableau, Power BI).
Demonstrated track record of leading enterprise-wide change management programs, including stakeholder engagement, communications strategy, and adoption measurement for initiatives affecting 500+ employees.
Expert-level process mapping and systems design tools: Lucidchart, Miro, Visio, or equivalent.
Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks and the judgment to apply the right lens to the right problem.
Familiarity with healthcare data environments: claims, eligibility, clinical, and pharmacy data.
Experience with interoperability standards (HL7, FHIR) a plus.
Working knowledge of AI/ML application in health plan contexts (risk stratification, care gap identification, NLP for claims) and responsible AI principles.

Responsibilities

Designs and leads comprehensive change management strategies for large-scale, enterprise-wide transformation programs, including stakeholder alignment, communications architecture, readiness assessments, and resistance mitigation.
Owns change impact analyses across people, process, and technology, and develops/executes enablement plans to drive adoption.
Serves as the organizational change authority for 8-12 concurrent strategic initiatives, ensuring structured delivery from discovery to value realization.
Leads change champion networks and builds change capability across clinical, operational, and administrative functions.
Applies and tailors recognized change frameworks (Prosci/ADKAR, Kotter, McKinsey Influence Model) to the health plan context.
Leads end-to-end value-stream mapping exercises to identify waste, handoff failures, and value opportunities, translating findings into redesigned workflows and roadmaps with quantified impact.
Applies Lean, Six Sigma, and systems engineering methodologies to eliminate non-value-added activity and improve throughput.
Establishes process governance mechanisms and control plans to sustain improvements.
Owns program delivery for flagship transformation initiatives, including integrated project plans, governance structures, risk registers, and decision frameworks.
Leads cross-functional working teams and steer committees, facilitating executive reviews and managing escalations.
Develops business cases, ROI models, and cost/benefit analyses aligned with enterprise strategic priorities.
Drives alignment between initiative roadmaps and enterprise capacity planning.
Partners with senior leadership to cascade organizational objectives into initiative-level metrics.
Designs and operationalizes a value realization framework, tracking benefits and reporting value capture to executive and board audiences.
Establishes benefit dependency maps and accountability structures.
Leads quarterly OKR reviews for the transformation portfolio, synthesizing data into strategic recommendations.
Sponsors and guides the design of future-state member and provider journeys, integrating digital tools, automation, and human-centered design.
Directs current-state assessments, including journey mapping and service blueprinting.
Translates journey insights into investment recommendations, technology requirements, and operational redesign mandates.
Leads evaluation of next-generation benefit design innovations.
Structures and governs pilot programs with defined hypotheses and measurement frameworks.
Leads the strategic and operational integration of AI, machine learning, and analytics capabilities into transformation programs.
Co-leads responsible AI governance, evaluating vendor solutions and establishing guardrails.
Oversees digital platform evolution, ensuring programs are grounded in adoption metrics and user-centered design.
Partners with IT and enterprise architecture to align digital investments with transformation priorities.
Provides senior oversight for large-scale platform migrations, system implementations, and vendor partnerships.
Owns vendor performance management, including SLA tracking and issue escalation.
Drives readiness, cutover planning, and hyper care strategies for technology transitions.