Business Analyst Senior - Enterprise Change Management
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Independent Risk Management/Enterprise Change Management organization, you will be based in Pittsburgh, PA or Cleveland, OH. Leads, directs, and/or supports projects as defined by role. Drives the elicitation/build of business needs (requirements/user stories) and testing strategies. Responsible for collection and interpretation of business requirements/user stories through translating business needs, processes, and/or procedures, partnering with multiple stakeholders aligning business needs and expectations. Responsible for guiding the business needs in collaboration with the technical team regarding testing strategy, test script creation, test execution and maintains all business test plans and artifacts including traceability of requirements/stories, scripts, and defect logs. Supports applicable policy and procedure documentation. Utilizes systems including Jira, Xray, Confluence, Change Navigator, Visio, and Microsoft Office. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors degree
- Jira, Xray, Confluence, Change Navigator, Visio, and Microsoft Office
Nice To Haves
- Business Needs
- Business Processes
- Data Analytics
- Decision Making
- Management Reporting
- Prioritization
- Waterfall Model
- Analytical Thinking
- Business Assessment
- Consulting
- Effectiveness Measurement
- Information Capture
- Modeling: Data, Process, Events, Objects
- Problem Solving
- Process Management
- Project Management
- Requirements Analysis
- Software Product Business Knowledge
Responsibilities
- Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
- Provides consultation to clients on business designs, problem solving and business analysis to support project management.
- Develops and maintains of all applicable policy and procedure documentation.
- Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
- Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
- Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
- May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
