Graduate Intern - Emory Health Plan (ETS)| Temporary

Emory University • Atlanta, GA

9d • Hybrid

About The Position

Support enterprise transformation initiatives that improve member and provider experience, advance digital capabilities, and optimize health plan operations. This role offers hands-on exposure to strategy execution, program management, and innovation within a high-growth health plan environment.

Requirements

• Currently enrolled in a graduate program (MSHS, MSIE, MBA, MHA, MPH or related)
• Strong analytical, problem-solving, and organizational skills
• Proficiency in Excel and PowerPoint; familiarity with data tools a plus
• Interest in healthcare, health plans, or innovation/transformation
• Strong communication skills with ability to synthesize information clearly
• Residency in the state of GA

Responsibilities

• Support execution of enterprise initiatives (e.g., benefit design, vendor platform implementations, digital modernization)
• Process mapping
• Track milestones, risks, and dependencies across workstreams
• Assist in preparing leadership-ready updates (status, risks, key decisions)
• Conduct research, analysis, and basic business case support
• Assist with journey mapping and identification of experience gaps
• Analyze data and feedback to identify friction points
• Support design of improved enrollment, access, and service experiences
• Conduct benchmarking of competitive benefit offerings and trends
• Support analysis of benefit enhancements and pilot programs
• Assist in evaluating member impact (cost, utilization, engagement)
• Support digital projects (member portal, vendor platforms, AI pilots)
• Assist with requirements gathering, documentation, and testing
• Conduct research on emerging technologies and vendor solutions
• Compile and analyze data to support decision-making
• Track key performance metrics (cost, utilization, experience)
• Develop simple dashboards or visuals for leadership review
• Assist in developing communications, presentations, and training materials
• Support stakeholder coordination across IT, operations, and clinical teams
• Help track adoption and feedback on new initiatives

Benefits

• Equal opportunity employer status
• Consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
• Non-discrimination in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
• Assurance of participation in university programs and use of facilities without discrimination.
• Compliance with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities).
• Reasonable accommodations for qualified individuals with disabilities upon request.

What This Job Offers

• Career Level: Intern