Graduate Intern - Emory Health Plan (ETS)| Temporary
Emory•Atlanta, GA
•Hybrid
About The Position
Support enterprise transformation initiatives that improve member and provider experience, advance digital capabilities, and optimize health plan operations. This role offers hands-on exposure to strategy execution, program management, and innovation within a high-growth health plan environment.
Requirements
- Currently enrolled in a graduate program (MSHS, MSIE, MBA, MHA, MPH or related)
- Strong analytical, problem-solving, and organizational skills
- Proficiency in Excel and PowerPoint; familiarity with data tools a plus
- Interest in healthcare, health plans, or innovation/transformation
- Strong communication skills with ability to synthesize information clearly
Responsibilities
- Support execution of enterprise initiatives (e.g., benefit design, vendor platform implementations, digital modernization)
- Process mapping
- Track milestones, risks, and dependencies across workstreams
- Assist in preparing leadership-ready updates (status, risks, key decisions)
- Conduct research, analysis, and basic business case support
- Assist with journey mapping and identification of experience gaps
- Analyze data and feedback to identify friction points
- Support design of improved enrollment, access, and service experiences
- Conduct benchmarking of competitive benefit offerings and trends
- Support analysis of benefit enhancements and pilot programs
- Assist in evaluating member impact (cost, utilization, engagement)
- Support digital projects (member portal, vendor platforms, AI pilots)
- Assist with requirements gathering, documentation, and testing
- Conduct research on emerging technologies and vendor solutions
- Compile and analyze data to support decision-making
- Track key performance metrics (cost, utilization, experience)
- Develop simple dashboards or visuals for leadership review
- Assist in developing communications, presentations, and training materials
- Support stakeholder coordination across IT, operations, and clinical teams
- Help track adoption and feedback on new initiatives
Benefits
- Equal opportunity employer
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What This Job Offers
Career Level
Intern
