Senior Manager, Engineering

Red Hat • Raleigh, NC

14d • Remote

About The Position

The Customer Content Services team is looking for a Senior Manager to lead multiple teams of engineers and supporting roles to deliver digital and AI experiences for Red Hat customers, users, and partners. A successful candidate in this role will have an understanding of the important role leadership plays and have experience with direct management for a broad set of roles and mentoring multiple teams, contributing to the overall strategy and vision of the department. The successful candidate will need to balance management activities (e.g., assessing performance, fostering teamwork, growth) with a strategic mindset to help align the team with corporate objectives. This role is pivotal in translating strategic direction into tactical work, is responsible for setting operational objectives for the teams, and will delegate tasks to ensure the achievement of medium-term goals. Experience with digital and AI experiences and leading transformations, change management, solution-minded thinking, team building, and delivering results will be key to helping move the teams forward. Developing relationships across the business will also help the team with future needs.

Requirements

• 5+ years of experience with leading or working with teams consisting of multiple types of roles or tasks
• 2+ years people management and leadership experience
• Strong change leadership experience
• Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world
• Experience with and passion for guiding change and continual improvement
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.

Nice To Haves

• Experience with transformation projects preferred
• Experience coaching, mentoring, or leading people in a collaborative environment

Responsibilities

• Develop and manage medium-term objectives for multiple teams
• Translate strategy into tactical plans, driving successful execution
• Lead multiple teams of managers and senior contributors, ensuring they meet operational goals
• Anticipate and address complex issues affecting teams
• Contribute to the broader organizational strategy by collaborating with senior leadership
• Ensure teams understand the business strategy, are invested in departmental goals, and how their goals align to the company strategy
• Set expectations for success and resolve issues, conflicts in day to day work
• Performance/developmental coaching for multiple role types
• Lead team through changes
• Develop key relationships with stakeholders and peers
• Foster a connected and resilient team

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed