Senior Manager, eCommerce Platform Engineering

Trulieve•Tallahassee, FL

1d•Onsite

About The Position

The Senior Manager, eCommerce Platform Engineering leads the Platform Engineering function responsible for the reliability, performance, scalability, and operational health of Trulieve’s eCommerce ecosystem. The role owns the platform engineering strategy, team direction, reliability roadmap, and operational standards needed to operate eCommerce at enterprise scale. It combines people and technical leadership across platform reliability, infrastructure strategy, performance, scalability, and operational maturity. The Senior Manager partners with Application Engineering, Infrastructure, Delivery, Architecture, Product, and Support Operations to ensure the platform and its supporting infrastructure can scale reliably with business growth. The position leads platform strategy and operational practices, guides infrastructure and architecture decisions, manages production health and incident response, and develops the Platform Engineering team.

Requirements

10+ years of experience in software engineering, platform engineering, site reliability engineering, infrastructure, or large-scale digital platforms.
7+ years of experience leading engineering or platform teams.
Demonstrated experience operating high-volume, enterprise-scale eCommerce or digital platforms.
Strong understanding of cloud infrastructure, distributed systems, databases, caching, networking, CDNs, messaging, APIs, and asynchronous processing.
Experience defining infrastructure, performance, scalability, or reliability strategy for large production systems.
Strong experience with observability, application performance monitoring, SLIs, SLOs, and production health management.
Experience with performance engineering, capacity planning, load testing, and peak-event readiness.
Strong incident management, root cause analysis, and problem-management experience.
Experience partnering with infrastructure and architecture teams on platform strategy and technical decisions.
Strong people leadership, communication, stakeholder management, and cross-functional influence.
Ability to translate technical risks and infrastructure needs into clear business impact and investment recommendations.

Nice To Haves

Experience with Adobe Commerce or other enterprise/composable commerce platforms.
Experience with Mobile Applications.
Experience with content, catalog, search, pricing, promotions, customer, and order platforms.
Experience supporting retail eCommerce environments that integrate digital commerce with physical store operations, including store-level inventory, pricing, fulfillment, and customer experience.
Experience with AWS or another major cloud platform.
Experience with relational databases, distributed caching, CDN technologies, and message queues.
Experience supporting large catalogs, multi-site or multi-store environments, and high-volume promotional events.
Experience leading platform modernization, cloud optimization, or infrastructure scalability initiatives.
Familiarity with disaster recovery, business continuity, and high-availability architectures.

Responsibilities

Own the vision, roadmap, priorities, and operating model for eCommerce Platform Engineering.
Translate business growth, architecture direction, and product roadmaps into platform and infrastructure priorities.
Establish standards for reliability, scalability, performance, observability, and production readiness.
Identify technical risks, capacity constraints, and investments required to support future growth.
Lead and develop the Platform Engineering team, including hiring, coaching, performance, and career development.
Partner with Infrastructure and Architecture to define the infrastructure strategy supporting eCommerce.
Influence decisions across compute, databases, caching, CDN, networking, messaging, storage, and platform topology.
Own capacity planning, performance engineering, and peak-event readiness.
Identify application and infrastructure bottlenecks and drive improvements in scalability, resilience, and cost efficiency.
Ensure load testing, performance validation, and capacity forecasting are incorporated into major platform initiatives.
Own the reliability and production health strategy for the eCommerce ecosystem.
Define and track SLIs, SLOs, availability targets, performance thresholds, and reliability metrics.
Ensure effective monitoring, alerting, logging, tracing, synthetic monitoring, and health checks.
Use operational data and incident trends to prioritize engineering improvements and eliminate systemic risks.
Drive improvements in incident detection, recovery, and recurrence prevention.
Partner with Architecture and Application Engineering on platform design and technical direction.
Ensure architecture decisions account for scalability, resiliency, observability, supportability, and operational complexity.
Define production-readiness standards for new capabilities and major releases.
Ensure appropriate deployment validation, rollback planning, environment readiness, and post-release stabilization.
Support platform lifecycle activities, including maintenance, upgrades, patching, and disaster recovery planning.
Drive automation, self-healing capabilities, operational guardrails, and repeatable remediation.
Reduce manual operational work through tooling, engineering, and process improvement.
Establish runbooks, SOPs, escalation paths, and support models.
Enable L3 / Ops Res teams to independently resolve repeatable operational issues.
Ensure clear ownership boundaries across Platform Engineering, Application Engineering, Infrastructure, and support teams.
Provide leadership during major production incidents and platform disruptions.
Ensure complex or recurring issues receive appropriate root cause analysis and permanent corrective action.
Serve as the primary Platform Engineering partner to Infrastructure, Architecture, Product, Application Engineering, and Operations.
Communicate platform health, risks, capacity, reliability, and infrastructure needs to technical and executive stakeholders.