Senior Manager, DTS Revenue Cycle Management (RCM)

NeoGenomics•Ft Myers, FL

4d•Hybrid

About The Position

NeoGenomics is hiring a Senior Manager, DTS Revenue Cycle Management (RCM) to lead governance, prioritization, and delivery for enterprise digital platforms supporting the RCM function. The role serves as a strategic operational partner to Digital Transformation Services (DTS), overseeing RCM initiatives and processes and leading a team. The Senior Manager facilitates governance and prioritization, drives automation and AI-enabled initiatives, and works with business leaders, technology teams, and vendors to deliver scalable digital solutions that improve operational performance and business value across the revenue value chain. This is a hybrid in-office position based at either the Ramsey, New Jersey, or Fort Myers, Florida site. The role requires 10–15% travel. NeoGenomics describes its mission as improving patient care and working toward becoming the world's leading cancer reference laboratory.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
At least 8 years of progressive experience is preferred in a biotech or medical device environment in technology delivery, platform management, or business systems roles.
At least 2 years of direct people-management experience.
Demonstrated experience leading RCM platforms, data, demand management, and prioritization.
Ability to travel 10–15%.
Experience leading Agilefall or hybrid Agile delivery across concurrent teams, including dependency management and release planning.
Proven ability to deliver technology initiatives through the full project lifecycle, from business case and project charter through implementation, go-live, and hypercare.
Experience managing implementation partners and third-party vendors, including oversight of scope, timelines, and Statement of Work commitments.
Strong executive communication and stakeholder management skills, including communicating delivery status, facilitating prioritization discussions, and influencing decision-making across diverse stakeholder groups.

Nice To Haves

Experience leading revenue cycle-related initiatives and platforms.
Hands-on experience with Xifin is strongly preferred.

Responsibilities

Lead governance, prioritization, and delivery for a portfolio of enterprise digital platforms, establishing processes for demand intake, decision-making, and roadmap management.
Develop and maintain RCM and Xifin platform roadmaps aligned with business priorities, automation, technology initiatives, operational support needs, organizational strategy, and the DTS roadmap.
Lead development and execution of an RCM-focused roadmap for automation, AI-enabled processes, upgrades, and enhancements.
Follow SDLC governance and establish prioritization forums that balance business value, regulatory requirements, technical health, and resource capacity.
Provide executive-level reporting on delivered value, platform health, delivery progress, risks, dependencies, and strategic initiatives.
Act as the primary relationship manager for business stakeholders across multiple functions, primarily RCM leaders, translating business objectives into prioritized technology solutions.
Partner with business leaders to evaluate, refine, and prioritize demand, ensuring requests address underlying business needs and maximize organizational value.
Coordinate delivery with internal technology teams, Internal Audit, external vendors, and implementation partners to meet scope, schedule, compliance, and quality expectations.
Lead project delivery across cross-functional teams by facilitating planning, managing dependencies, mitigating risks, and improving delivery performance.
Lead and develop a team.