Senior Manager, DTS Revenue Cycle Management (RCM)

NeoGenomics Laboratories•Ramsey, NJ

12d•Hybrid

About The Position

The Senior Manager, DTS Revenue Cycle Management leads the governance, prioritization, and delivery of enterprise digital platforms supporting Revenue Cycle Management (RCM). Serving as a strategic operational partner to Digital Transformation Services (DTS) and as a senior systems analyst and manager for RCM initiatives and processes, this role leads and develops a team, facilitates governance and prioritization forums, and advances automation- and AI-led initiatives. The position partners with business leaders, technology teams, and vendors to develop scalable digital solutions that improve operational performance and create business value across the revenue value chain. This role develops and maintains RCM and Xifin platform roadmaps aligned with business priorities and organizational and DTS strategies. It oversees demand intake, investment prioritization, platform health, and project delivery while balancing business value, regulatory needs, technical health, and available resources. The Senior Manager coordinates with cross-functional technology teams, Internal Audit, vendors, and implementation partners to deliver initiatives on time, within scope, and in accordance with compliance and quality expectations. The position is hybrid and based at either the Ramsey, New Jersey, or Fort Myers, Florida site. Travel of 10–15% is expected.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
At least 8 years of progressive experience in technology delivery, platform management, or business systems roles; the posting identifies biotech or medical device experience as preferred.
At least 2 years of direct people-management experience.
Demonstrated experience leading RCM platforms, data, demand management, and prioritization.
Experience leading Agilefall or hybrid Agile delivery across concurrent teams, including dependency management and release planning.
Ability to deliver technology initiatives through the full project lifecycle, from business case and project charter through implementation, go-live, and hypercare.
Experience managing implementation partners and third-party vendors, including oversight of scope, timelines, and Statement of Work commitments.
Strong executive communication and stakeholder-management skills, including communicating delivery status, facilitating prioritization discussions, and influencing decisions across stakeholder groups.
Ability to travel 10–15%.

Nice To Haves

Experience in a biotech or medical device environment.
Experience leading revenue cycle-related initiatives and platforms.
Hands-on experience with Xifin.

Responsibilities

Lead governance, prioritization, and delivery for a portfolio of enterprise digital platforms, establishing an operating model for demand intake, decision-making, and roadmap management.
Develop and maintain RCM and Xifin platform roadmaps aligned with business priorities, automation, technology initiatives, operational support, organizational strategy, and the DTS roadmap.
Lead the development and execution of an RCM-focused roadmap for automation, AI-enabled processes, upgrades, and enhancements.
Adhere to SDLC governance and establish prioritization forums that balance business value, regulatory requirements, technical health, and resource capacity.
Provide executive-level reporting on value delivered, platform health, delivery progress, risks, dependencies, and strategic initiatives.
Manage relationships with business stakeholders across functions, primarily RCM leaders, translating business objectives into prioritized technology solutions.
Partner with business leaders to evaluate, refine, and prioritize demand, ensuring requests address root business needs and maximize organizational value.
Coordinate delivery with internal technology teams, Internal Audit, external vendors, and implementation partners to meet timelines, scope, compliance, and quality expectations.
Lead project delivery across cross-functional teams by facilitating planning, managing dependencies, mitigating risks, and improving delivery performance.
Lead and develop a team.
Facilitate governance and prioritization forums and drive an automation- and AI-led agenda.