Senior Manager, Distribution Connectivity
About The Position
As a member of Marriott’s Distribution Strategy team, the Senior Manager, Distribution Connectivity serves as a subject matter expert on connectivity and partners with the Senior Director, Global Connectivity and other stakeholders. The role guides strategic needs and partnership growth through capabilities enabled by Marriott’s transformation and technology architecture. It executes evolving distribution strategies across B2B and B2C intermediary segments while Marriott transitions legacy platforms to new technological capabilities, with a focus on enhancing global third-party partnerships and supporting best-in-class distribution for Marriott franchisees. The position supports implementation and execution of partner interfaces, enhancements, distribution initiatives, and escalation and resolution processes to meet business objectives and operational service levels. It works closely with commercial account teams in Global Sales and Distribution to connect distribution partners and maintain business continuity. For the Americas region, the role represents third-party partner distribution requirements in Marriott’s technology transformation, while supporting a frictionless customer experience, intuitive technology for associates, and emerging business opportunities. The role also leads and supports a specific team, sets goals and expectations for direct reports, and works across stakeholders to deliver projects and organizational objectives.
Requirements
- A four-year degree from an accredited university in Business Administration, Marketing, or a related major, and at least 4 years of relevant professional experience demonstrating progressive career growth and exceptional performance; or at least 6 years of relevant professional experience in marketing or a related function demonstrating progressive career growth and exceptional performance.
Nice To Haves
- At least four years of relevant work experience managing complex projects and efforts through successful execution.
- Strong understanding of third-party distribution channels and core Marriott systems.
- Experience with CRS systems, Global Distribution Systems (GDS), Online Travel Agencies (OTAs), and/or technology intermediaries.
- Ability to identify and understand issues, problems, and opportunities; obtain and compare information from different sources; draw conclusions; and choose a course of action.
- Experience working with all levels of an organization.
- Background in third-party account management, including managing partner expectations, needs, and requirements.
- Strong understanding of and proficiency with Microsoft Office, including Excel and PowerPoint.
- Experience presenting and explaining new requirements or needs to leadership.
- Familiarity with cross-functional stakeholders, including sales, revenue management, and technology organizations.
Responsibilities
- Serve as the connectivity subject matter expert for third-party distribution systems.
- Provide insights into the distribution environment and recommend ways to support strategic distribution initiatives.
- Advise key distribution partners on best practices for implementing Marriott Distribution Programs.
- Work with distribution partners to optimize and grow Marriott’s presence and revenue.
- Manage expectations for the IT roadmap and implementation of partner interfaces supporting Global and Continent Distribution Strategy.
- Manage implementation of core capabilities and enhancements to existing partner interfaces.
- Work with commercial teams to activate new partners while maintaining operational service levels.
- Work with the Director, Channel Operations & Support, to monitor property and partner feedback and manage escalations and resolutions.
- Identify stakeholder knowledge gaps and develop plans to educate stakeholders on distribution strategy execution.
- Build and sustain stakeholder relationships, navigate complex and ambiguous environments, and act in the company’s best interest.
- Build a cohesive team, sustain team engagement, set high performance standards, and take accountability for goals.
- Understand stakeholder needs and develop specific goals and plans to organize and complete work.
- Prioritize and schedule work and identify resources needed to complete projects on schedule.
- Collaborate with internal partners and stakeholders to support business and initiative strategies.
- Communicate concepts clearly and persuasively and provide accurate, timely reports and presentations.
- Set goals and expectations for direct reports, hold them accountable through the performance review process, and translate organizational initiatives into relevant goals.
- Lead a team in support of department goals and foster motivation, empowerment, teamwork, and continuous improvement.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- Washington employees accrue paid sick leave and 0.077 PTO balance for every hour worked and are eligible for a minimum of 9 holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
