Connectivity - Implementation Manager

Conservice•Salt Lake City, UT

2d•Remote

About The Position

Onboard by Conservice is a technology-enabled bulk internet management service for multifamily and single-family rental property owners. It manages the internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff. The Connectivity Implementation Manager is the project manager and delivery owner for bulk internet service implementations. The role serves as a trusted connectivity advisor to property owners, executive stakeholders, and site teams, using administrative support, ISP partner management, and cross-functional collaboration to manage project timelines, maintain scope boundaries, and deliver successful go-live launches. The position is based remotely in the United States, with infrequent domestic travel of 5–10% potentially required for team offsites, key client engagements, or industry events.

Requirements

At least 2 years of project management, customer success, or professional services experience in telecommunications/internet connectivity, property management, or PropTech.
Proven ability to manage high-volume, concurrent project pipelines while maintaining quality and stakeholder alignment.
Ability to communicate authoritatively, negotiate skillfully, tactfully push back on demanding client requests, and manage conflict calmly.
Proficiency with project workflows, Salesforce CRM, AI workflow automation, and spreadsheet-based data analysis, including Excel/CSV charge reconciliation.
Exceptional organizational and professional communication skills.
Highly motivated, proactive, driven, results-oriented, agile, empathetic, and curious.

Nice To Haves

Familiarity with bulk internet contracts.
Familiarity with property management systems such as Yardi, RealPage, AppFolio, or Entrata.

Responsibilities

Manage multiple concurrent property implementations from contract execution through PMS integration, resident communications, go-live, and Account Management handoff.
Drive internal and external stakeholders to shorten contract-to-go-live cycles while maintaining predictable go-live dates.
Execute backend administrative tasks personally and through delegated administrative support; audit output, verify task completion, and remain accountable for project quality and outcomes.
Advise property leadership on internet connectivity, lead direct and outcome-focused client communications, set operational boundaries, and prevent scope creep or unapproved custom requests.
Collaborate with Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management.
Ensure accuracy across account records, property-level contracts, provider contracts, Salesforce records, and internal administrative systems, supporting clean financial audits before handoff.
Meet or exceed team performance metrics for Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.