Connectivity Partner Manager

Airbnb

11h•$111,000 - $123,000•Remote

About The Position

Airbnb’s Hotels team is a fast-growing group expanding Airbnb into the hotel sector. The team aims to make hotel booking intuitive for guests and help hotels generate incremental bookings. As part of the Global Hotels Connectivity team, the Connectivity Partner Manager owns the health and growth of Airbnb’s network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS), and other integration partners. The role uses data, automation, and scaled programs to maintain integrated, compliant partnerships and improve connection quality and operations in collaboration with internal stakeholders. This position is US remote eligible, subject to living in a state where Airbnb, Inc. has a registered entity. Occasional work at an Airbnb office or attendance at offsites may be required, as agreed with the manager.

Requirements

At least 6 years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality technology company.
Strong understanding of hospitality or travel software, including PMS, CRS, and channel managers.
Proficiency in SQL, Looker, and Excel.
Solid technical troubleshooting skills and project management experience.
Excellent communication and presentation abilities, including confidence engaging clients across multiple channels and with stakeholders at various levels.
Effective time management and ability to prioritize in a fast-paced environment.
Strong quantitative skills and a proven ability to use data in decision-making.
Ability to adapt to shifting priorities, projects, and deadlines.

Nice To Haves

Experience with Tableau, Asana, Jira, and Salesforce.
Passion for Airbnb, travel, and the sharing economy.
Being an Airbnb host.

Responsibilities

Own end-to-end connection performance across a network of connectivity partners and provide day-to-day support through scaled programs.
Build deep knowledge of technical integrations across PMS, CRS, and channel managers to provide targeted partner support.
Use data to identify strategic opportunities and drive growth.
Manage scaled partner communications about feature updates, mandatory API changes, and deprecations, including clear timelines and next steps.
Educate partners on product updates and share partner feedback with internal stakeholders.
Troubleshoot partner technical issues to ensure performance.
Develop and maintain technical partner resources that help field teams self-serve.
Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.
Work with the team to design and manage projects that support the commercial goals of Airbnb and its hotel and connectivity partners.