CONNECTIVITY TECHNICIAN

STANDLEYS SYSTEMS LLC•Chickasha, OK

About The Position

The Connectivity Technician is responsible for equipment installation from delivery through configuration. The role works on-site and as part of a team to install and configure print, scan, and fax devices, deliver and handle equipment, document work in the ticketing system, and support a positive customer experience. The position reports to the Imaging Implementation Manager and includes travel to company offices and customer sites during normal business hours.

Requirements

At least 1 year of customer service experience.
High school diploma.
Highly organized, with strong verbal and written communication skills.
Customer relations experience, a team-oriented approach, and a positive attitude.
Basic mechanical skills and experience using hand tools.
Proficient PC skills.
Valid driver’s license, good driving record, and proof of insurance.
Able to lift 50 pounds and meet the physical demands of the position, with or without reasonable accommodation.
Must pass drug and alcohol screens. Due to federal contract requirements under the Drug-Free Workplace Act of 1988, medical marijuana license-holders who test positive for marijuana will not qualify.
Regular, predictable attendance and travel to company offices and customer sites during normal business hours are required.

Responsibilities

Serve as an on-site technician for equipment installations and work with a team to complete installations.
Configure print and scan devices using provided network information, device controls, or a web interface.
Install print drivers on Mac OS and Windows OS and configure scanning and fax features using provided data and settings.
Record events, problems, and resolutions in the ticketing system and close calls by the end of each day.
Maintain and clean the company vehicle, perform weekly service checks on the assigned delivery truck, and operate a box truck with a lift gate.
Deliver, pick up, load, and unload equipment using a company vehicle; operate a hand truck or dolly and a mechanical pallet jack.
Perform basic copier assembly and use diagnostic tools and service aids to assess and resolve equipment and system failures.
Attend service training classes and meetings to maintain and expand technical knowledge.
Participate in team meetings (L-10s) and communicate with multiple teams to complete customer installations.
Address customer concerns and follow escalation procedures.
Provide management with feedback for process improvement and perform other duties as assigned.