Senior Connectivity Strategy Consultant

Caterpillar Inc.•Peoria, IL

2d•$128,470 - $192,710•Onsite

About The Position

The Senior Connectivity Strategy Consultant works in Caterpillar’s Electric Power Division (EPD) to ensure Electric Power customer needs are incorporated into connectivity and technology strategy. The role works with internal partners, dealers, and customers to identify and develop solutions and establish a long-term path for telematics and technology use. The consultant identifies strategic connectivity needs across Electric Power and works with internal partners to align and prioritize projects, resources, and hardware and software enhancements that support connectivity adoption and growth. The position is located in Peoria, Illinois, or Irving, Texas, and requires working onsite in the office five days per week. Travel of up to 10% is required. Domestic relocation assistance and visa sponsorship are not offered.

Requirements

Working knowledge of customer-focused practices and the ability to use customer needs and satisfaction information to develop customized solutions.
Extensive experience and knowledge of data-gathering and analysis tools, techniques, and processes; ability to collect and synthesize information from varied sources objectively.
Working knowledge of decision-making processes and critical-thinking tools and techniques.
Working knowledge of effective communication concepts, tools, and techniques.
Working knowledge of relationship-management techniques and the ability to maintain productive relationships with clients, vendors, and peers.
Working knowledge of strategic thinking and planning, including identifying and focusing on organizational success factors.
Ability to work onsite in the office five days per week.
Ability to travel up to 10%.

Nice To Haves

Four-year degree in business, marketing, computer science, technology, or a related field, or equivalent experience.
Prior technology or telematics experience.

Responsibilities

Collect voice-of-customer and voice-of-business input with Electric Power product groups to establish telematics and technology requirements and needs.
Develop priorities and identify telematics hardware and software feature needs to support product support or condition-monitoring goals.
Establish enhancements to existing technology solutions based on customer, dealer, and product-group feedback.
Represent Electric Power in cross-industry discussions to prioritize Electric Power needs and identify synergies with other business verticals to accelerate technology and telematics feature development.
Manage metrics, dashboards, and supporting management tools to monitor performance and identify opportunities for improvement.