Senior Manager/Director, Business Operations & Systems

Salesforce•San Francisco, CA

15h

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview We are looking for a highly technical and strategic operator to build and scale the systems that power how the business runs. This role goes beyond traditional business operations—focusing on designing and implementing automation, workflows, and AI-driven solutions that enable the organization to operate efficiently at scale. This individual will act as the architect of the business operations for the Agentforce Process Automation & Intelligence, partnering closely with Strategy & Operations, Product, and Sales to eliminate manual processes and drive high-leverage, system-based solutions.

Requirements

6–10+ years of experience in technical operations, systems design, business operations, or similar roles
Proven ability to design and implement automation, workflows, or AI-enabled solutions to solve business problems
Strong technical aptitude (e.g., experience with automation tools, data systems, APIs, or AI tools)
Experience building scalable reporting systems and data infrastructure
Ability to translate business problems into system-based solutions
Strong problem-solving skills with a systems-thinking mindset
Comfortable operating in fast-paced, ambiguous environments

Responsibilities

Build the Operating System of the Business: Design and implement scalable systems, workflows, and automation that enable efficient business operations
Identify manual processes and replace them with automated, AI-driven solutions
Develop and own the roadmap for operational systems and tooling
Lead AI & Automation Initiatives: Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation
Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability
Partner with cross-functional teams to integrate AI solutions into core workflows
Own Data, Reporting & Decision Infrastructure: Build and maintain scalable data pipelines, dashboards, and reporting systems
Enable real-time visibility into business performance
Eliminate manual reporting and streamline decision-making processes
Drive Cross-Functional System Design: Partner with Strategy & Ops to translate business needs into scalable system solutions
Work closely with Product, Sales, and Operations to design workflows that support growth
Ensure systems support alignment and execution across teams