Senior Business Systems Manager

Canopy•South Jordan, UT

9d•Hybrid

About The Position

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. We're seeking a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will initially be as a hands-on IC: you'll personally design data flows, own integrations, and govern the systems that run our business. Over time, you'll have the opportunity to build and lead the Business Systems team as the function matures. Canopy's core business systems (Zuora, Stripe, Asana, Pendo, Rippling, and more) are owned by the functional teams that adopted them. That's worked until now. As AI-powered workflows, multi-system product launches, and growing integration demands push the limits of that model, we need someone to own the platform layer end-to-end. This role requires someone who can sit with a stakeholder, extract messy requirements, and personally produce a clean system design, data flow, and process spec — not just manage others who do. This is a high-impact role ideal for someone who thrives in a fast-paced environment, enjoys owning and solving complex business problems, and can build alignment across diverse stakeholders. This is a hybrid position in South Jordan, Utah (M, W, F in-office).

Requirements

Bachelor’s degree in Business Administration, Information Systems, or a related field.
5+ years of experience in program management, product ownership, business systems, or operations roles in a SaaS environment.
Demonstrated ability to personally produce technical artifacts (ERDs, flow diagrams, business requirements docs), and not just manage others who do.
Hands-on experience with SQL and data modeling; you're comfortable querying systems directly to diagnose data integrity issues.
Proven, deep familiarity with internal G&A domains (Finance, BI, RevOps, etc.)
Experience with Zuora
2+ years of people management experience
Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.
Track record of leading cross-functional initiatives from idea to execution.
Clear, confident communicator able to translate technical constraints into business language and vice versa for audiences of all levels.

Nice To Haves

Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.

Responsibilities

Own day-to-day administration and overall architecture for cross-functional platforms, including Zuora, Stripe, Asana, Pendo, and more.
Own the integration layer between core platforms, ensuring data flows between systems are reliable, documented, and governed.
Design data models, system specs, and process flows from scratch based on stakeholder input.
Translate business requirements into clear, actionable system features, integrations, and enhancements.
Evaluate build vs. buy tradeoffs with enough technical depth to defend your recommendation.
Manage vendor governance, including consolidated procurement, license management, and renewal tracking across all platforms.
Own the internal systems roadmap and serve as the single intake point for system changes, new tool evaluations, and cross-functional automation requests.
Create technical documentation, decision logs, and retrospectives that individual contributors can act on without a follow-up meeting.
Manage large, cross-functional initiatives by establishing clear timelines, ownership, and outcomes.
Lead program cadences such as standups, roadmap reviews, retrospectives, and stakeholder updates.
Partner closely with Finance, RevOps, and BI to understand their roadmaps, identify pain points, and proactively propose solutions.
Reinforce internal data integrity by helping to define systems of record, enforcing data hygiene, and resolving conflicting definitions.
Communicate project statuses and solutions to leadership both in-person and asynchronously via rigorous documentation.
Build and maintain dashboards and reporting tools to track system health and performance metrics.

Benefits

Flexible Paid Time Off
10 company holidays
Health Benefits - including Medical, Dental, and Vision
HSA Match
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave
Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program
Company Events - including monthly company-wide meetings, summer parties, and more.
ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
Fully-stocked kitchen