Business Systems Manager

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2d•Hybrid

About The Position

The Business Systems Manager leads the team in streamlining systems, processes, training, issue resolution, and projects. This role is responsible for enhancing the efficiency and effectiveness of Customer Care and Private Sales operations through process and system development and improvements.

Requirements

Educational background in Business Analysis, Project Management, and/or Lean Green Belt
5 years leading cross functional teams/projects related to processes and systems
Excellent communication
Self-starter
Organized
Process oriented

Responsibilities

Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales
Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT)
Leverage existing systems to their fullest, automating and simplifying processes
Lead Lean initiatives to drive efficiencies in departmental and organizational processes
Participate or Lead projects implementing new or enhanced systems or processes
Recommend and implement new systems as the business needs demand
Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs.
Other duties assigned

Benefits

Company Paid Benefits: Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
Optional Buy-Up Plan Heath Spending Account (HSA)
Employee Assistance Program (EAP)
Disability Insurance
12 Paid STAT Holidays
Birthday Paid Day Off
Ability to advance your career with a growing company

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