Business Systems Manager

Align Communications•Plano, TX

About The Position

This pivotal role is responsible for leading the development, integration, and modernization of internal tools that support data center project delivery. The Business Systems Manager is responsible for overseeing, optimizing, and supporting all enterprise business systems used across Professional Services. This role ensures that all systems operate efficiently, integrate properly, and support Align’s strategic goals.

Requirements

5 – 10+ years of experience managing business systems in a construction, manufacturing, IT Consulting or project-based environment.
Experience with construction ERP and project management platforms (e.g., Procore, Sage Intacct).
Experience leading system implementations, integrations or major upgrades.
ERP administration and configuration
System integrations (APIs, middleware tools)
Dashboards and Reporting tools (Excel advanced)
Workflow automation
Data analytics and dashboard development
Understanding full Software Development Lifecycle (SDLC).
Understanding of Agile methodologies, sprint planning, requirements gathering, testing, deployment, and cross-functional collaboration between business and technical teams.
Strong cross-functional communication skills
Strategic thinker with operational mindset
Change management leadership
Problem-solving and analytical skills
Ability to translate operational needs into technical solutions

Nice To Haves

Bachelor’s degree in Information Systems, Business Administration, Construction Management, or related field

Responsibilities

Gather requirements, analyze workflows, and translate business needs into system solutions.
Lead internal system initiatives from planning through implementation.
Serve as the hands-on owner of system configuration, security, and optimization.
Administer or manage the integration of core systems such as Procore and related marketplace tools, Sage Intacct, and internal tools.
Ensure system uptime, performance, and reliability.
Evaluate new systems and tools to improve operational efficiency.
Lead integration between Procore and Sage Intacct and reporting systems.
Identify process inefficiencies and implement technology-driven improvements.
Standardize workflows across estimating, project management, accounting, and field operations.
Develop automation solutions to reduce manual data entry and errors.
Oversee data governance and system accuracy.
Develop dashboards and reporting tools to support executive decision-making.
Ensure consistent KPI tracking across projects and departments.
Support materials planning, financial reporting, job costing, and forecasting processes.
Drive user adoption of new tools.
Provide support for business system issues.
Develop and deliver training programs for office and field personnel.
Create SOPs and documentation for system processes.
Manage system permissions and security roles.
Serve as primary contact for software vendors and implementation partners.
Lead system upgrades, implementations, and migrations.
Manage contracts, licensing, and renewals.
Develop and manage business systems budget.
Ensure systems comply with accounting standards, construction regulations, project timelines, and company policies.
Partner with IT to maintain cybersecurity best practices.
Maintain audit trails and internal controls within systems.