Business Systems Manager

Align Communications•Plano, TX

20h

About The Position

This pivotal role is responsible for leading the development, integration, and modernization of internal tools that support data center project delivery. The Business Systems Manager is responsible for overseeing, optimizing, and supporting all enterprise business systems used across Professional Services. This role ensures that all systems operate efficiently, integrate properly, and support Align’s strategic goals. 1. This role actively gathers requirements, analyzes workflows, and translates business needs into system solutions Meet with business leaders to gather process requirements. Document current-state and future-state workflows. Translate operational needs into system configurations or enhancements. Write functional requirement documents (FRDs) and user stories. Validate data accuracy and reporting logic. Conduct root cause analysis on system or process issues. 2. The Business Systems Manager leads internal system initiatives from planning through implementation. Develop project plans for system upgrades, integrations, or new implementations. Define scope, timeline, milestones, and deliverables. Coordinate internal stakeholders and external vendors. Manage testing cycles (UAT planning and execution). Track risks, issues, and mitigation strategies. Ensure projects are delivered on time and within budget. Lead change management and rollout communications. 3. This individual is the hands-on owner of system configuration, security, and optimization. Configure workflows, validation rules, and automation. Manage user roles, permissions, and access controls. Maintain data integrity and system hygiene. Troubleshoot system errors and user-reported issues. Oversee sandbox environments and testing. Manage system updates and release notes. Maintain integrations between ERP, and Data Center project systems. Monitor system performance and adoption metrics.

Requirements

5 – 10+ years of experience managing business systems in a construction, manufacturing, IT Consulting or project-based environment.
Experience with construction ERP and project management platforms (e.g., Procore, Sage Intacct).
Experience leading system implementations, integrations or major upgrades.
ERP administration and configuration
System integrations (APIs, middleware tools)
Dashboards and Reporting tools (Excel advanced)
Workflow automation
Data analytics and dashboard development
Understanding full Software Development Lifecycle (SDLC).
Understanding of Agile methodologies, sprint planning, requirements gathering, testing, deployment, and cross-functional collaboration between business and technical teams.
Strong cross-functional communication skills
Strategic thinker with operational mindset
Change management leadership
Problem-solving and analytical skills
Ability to translate operational needs into technical solutions

Nice To Haves

Bachelor’s degree in Information Systems, Business Administration, Construction Management, or related field

Responsibilities

Administering or managing the integration of core systems such as Procore and related marketplace tools, Sage Intacct, and Internal tools.
Ensuring system uptime, performance, and reliability.
Evaluating new systems and tools to improve operational efficiency.
Leading integration between Procore and Sage Intacct and reporting systems.
Identifying process inefficiencies and implementing technology-driven improvements.
Standardizing workflows across estimating, project management, accounting, and field operations.
Developing automation solutions to reduce manual data entry and errors.
Overseeing data governance and system accuracy.
Developing dashboards and reporting tools to support executive decision-making.
Ensuring consistent KPI tracking across projects and departments.
Supporting materials planning, financial reporting, job costing, and forecasting processes.
Driving user adoption of new tools.
Providing support for business system issues.
Developing and delivering training programs for office and field personnel.
Creating SOPs and documentation for system processes.
Managing system permissions and security roles.
Serving as primary contact for software vendors and implementation partners.
Leading system upgrades, implementations, and migrations.
Managing contracts, licensing, and renewals.
Developing and managing business systems budget.
Ensuring systems comply with accounting standards, construction regulations, project timelines, and company policies.
Partnering with IT to maintain cybersecurity best practices.
Maintaining audit trails and internal controls within systems.