Senior Manager - Digital Product Management
About The Position
This role will sit on the broader Cross Product Strategy & Operations team within Labs whose mission is to foster a culture of product excellence by focusing on cross-functional areas that drive efficiency, consistency, and strategic decision making across the Labs product portfolio. We are responsible for evolving our product foundation to maximize enterprise value, excellence, and efficiency. We do this by driving enterprise stakeholder alignment and prioritization for Labs products, gathering and analyzing data to make business decisions, streamlining workflows and strengthening cross-team collaboration. We’re looking for a Sr Manager, Digital Servicing to help develop premium Servicing solutions for new digital products and enhancements for existing products. This person will work with a wide variety of stakeholders across Digital Product Development, Fraud & Credit Risk, Disputes, Operations, Global Servicing, and Technology teams to put system capabilities and operational processes in place prior to a product launch to effectively and efficiently service our Card Members. This is an exciting opportunity for someone who is passionate about servicing and both the CCP and end user experience.
Requirements
- Senior Manager level experience in Digital Product Management.
- Experience in developing digital servicing solutions.
- Experience working with cross-functional teams including Digital Product Development, Fraud & Credit Risk, Disputes, Operations, Global Servicing, and Technology.
- Experience in implementing system capabilities and operational processes for product launches.
- Passion for servicing and both the CCP and end user experience.
Responsibilities
- Develop premium Servicing solutions for new digital products.
- Develop enhancements for existing products.
- Work with a wide variety of stakeholders across Digital Product Development, Fraud & Credit Risk, Disputes, Operations, Global Servicing, and Technology teams.
- Put system capabilities and operational processes in place prior to a product launch to effectively and efficiently service our Card Members.
- Foster a culture of product excellence by focusing on cross-functional areas that drive efficiency, consistency, and strategic decision making across the Labs product portfolio.
- Evolve our product foundation to maximize enterprise value, excellence, and efficiency.
- Drive enterprise stakeholder alignment and prioritization for Labs products.
- Gather and analyze data to make business decisions.
- Streamline workflows and strengthen cross-team collaboration.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
