Senior Associate-Digital Product Management
About The Position
The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. The Global Brand Strategy & Insights team sits within GABM and is responsible for accelerating brand consideration globally by delivering robust insights, transformative brand strategies, and key capabilities for marketers across the organization. The Senior Associate, Digital Product Management, will be responsible for supporting the execution and delivery of a digital ticketing product portfolio, in partnership with the Product Manager. This role focuses on enhancing the end-to-end ticketing experience to drive customer engagement, satisfaction, and conversion through continuous optimization and feature delivery. The individual will play a key role in translating business needs into actionable product requirements, supporting the development and optimization of digital ticketing capabilities, and ensuring seamless integration across internal systems and third-party partners. This includes contributing to initiatives across the ticketing journey—such as discovery, purchase, fulfillment, and post-purchase experiences—while leveraging data and insights to inform future opportunities.
Requirements
- Experience supporting the execution and delivery of a digital product portfolio.
- Ability to translate business needs into actionable product requirements.
- Experience in developing and optimizing digital capabilities.
- Understanding of seamless integration across internal systems and third-party partners.
- Familiarity with customer journey initiatives (discovery, purchase, fulfillment, post-purchase).
- Proficiency in leveraging data and insights to inform product decisions.
Responsibilities
- Supporting the execution and delivery of a digital ticketing product portfolio, in partnership with the Product Manager.
- Enhancing the end-to-end ticketing experience to drive customer engagement, satisfaction, and conversion through continuous optimization and feature delivery.
- Translating business needs into actionable product requirements.
- Supporting the development and optimization of digital ticketing capabilities.
- Ensuring seamless integration across internal systems and third-party partners.
- Contributing to initiatives across the ticketing journey—such as discovery, purchase, fulfillment, and post-purchase experiences.
- Leveraging data and insights to inform future opportunities.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
