Senior Manager - Digital Product Management
About The Position
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Digital Experiences team (EDX) EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. We're looking for an experienced and dynamic Digital Product Manager/Owner to join the Digital Payments team. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments. With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Requirements
- Experienced and dynamic Digital Product Manager/Owner
- Experience in product management of digital products
- Experience in driving global development for digital experiences
- Experience focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments
- Experience with an outcome-first approach with core goals including driving customer satisfaction, engagement, digital adoption, and revenue contribution
- Experience partnering closely with a team of product managers, engineers, designers, analytics
- Experience effectively engaging multiple stakeholders across the organization
Responsibilities
- Drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments.
- Partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
- Connect the dots, driving the core vision and the day-to-day.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
