Senior Manager - Digital Product Management
About The Position
Owns the end-to-end front-end product experience for US Consumer Card Member journeys, translating business and customer needs into intuitive, high-performing digital experiences. Partners with design, engineering, and analytics teams to define requirements, prioritize roadmaps, and deliver scalable UI/UX solutions across acquisition surfaces touchpoints. Drive journey improvements through capability led experimentation, reusable component integration and product refreshes. Leverages A/B testing, customer research, and data insights to continuously optimize conversion, usability, and satisfaction. Manages a team of product analysts, sets strategic direction, and ensures alignment with accessibility requirements, and compliance/regulatory guidelines. Acts as a key stakeholder liaison across cross-functional groups (engineering, design systems, marketing, legal/compliance) to drive consistent, best-in-class customer experiences.
Requirements
- Senior Manager level experience in Digital Product Management
- Experience owning end-to-end front-end product experiences
- Experience translating business and customer needs into digital experiences
- Experience partnering with design, engineering, and analytics teams
- Experience defining requirements and prioritizing roadmaps
- Experience delivering scalable UI/UX solutions
- Experience driving journey improvements through experimentation, component integration, and product refreshes
- Experience leveraging A/B testing, customer research, and data insights
- Experience managing a team of product analysts
- Experience setting strategic direction
- Experience ensuring alignment with accessibility requirements, and compliance/regulatory guidelines
- Experience acting as a stakeholder liaison across cross-functional groups
Responsibilities
- Owns the end-to-end front-end product experience for US Consumer Card Member journeys
- Translates business and customer needs into intuitive, high-performing digital experiences
- Partners with design, engineering, and analytics teams to define requirements, prioritize roadmaps, and deliver scalable UI/UX solutions across acquisition surfaces touchpoints
- Drives journey improvements through capability led experimentation, reusable component integration and product refreshes
- Leverages A/B testing, customer research, and data insights to continuously optimize conversion, usability, and satisfaction
- Manages a team of product analysts
- Sets strategic direction
- Ensures alignment with accessibility requirements, and compliance/regulatory guidelines
- Acts as a key stakeholder liaison across cross-functional groups (engineering, design systems, marketing, legal/compliance) to drive consistent, best-in-class customer experiences
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
