Senior Manager - Digital Product Management, Customer Onboarding Experiences
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. We're looking for an experienced and dynamic digital Senior Product Manager/Owner to join the Digital Membership Experiences team, with a focus on Customer Onboarding. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on the Early Tenure Digital Customer journeys including Card Onboarding and Activation within the website and mobile app. With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Requirements
- Experienced and dynamic digital Senior Product Manager/Owner
- Focus on Customer Onboarding
- Experience with digital experiences with millions of daily views
- Focus on Early Tenure Digital Customer journeys including Card Onboarding and Activation within the website and mobile app
- Outcome-first approach
- Ability to drive customer satisfaction, engagement, digital adoption, and revenue contribution
- Ability to partner closely with a team of product managers, engineers, designers, analytics
- Ability to effectively engage multiple stakeholders across the organization
- Ability to connect the dots, driving the core vision and the day-to-day
Responsibilities
- Drive global development for digital experiences with millions of daily views, focusing on Early Tenure Digital Customer journeys including Card Onboarding and Activation within the website and mobile app.
- Partner closely with a team of product managers, engineers, designers, and analytics.
- Effectively engage multiple stakeholders across the organization.
- Connect the dots, driving the core vision and the day-to-day product management.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
