Senior Manager Digital Engineering
About The Position
CVS Health is seeking a senior engineering leader to guide the strategy, delivery, and operational excellence of its enterprise observability platform. The role promotes modern observability practices, reliability engineering, and cloud-native platform capabilities to improve service availability, developer productivity, and customer experience across the enterprise. The leader will bring experience in software engineering, observability, site reliability engineering, platform engineering, and cloud technologies, and will build and develop high-performing engineering teams. The position defines the observability platform strategy, roadmap, and operating model; leads teams responsible for observability, reliability, and platform services; and drives enterprise standards and adoption across monitoring, logging, tracing, alerting, and OpenTelemetry. It partners with Engineering, Cloud, Infrastructure, Security, and Product teams, leads automation and cloud modernization initiatives, and oversees platform metrics, investments, vendors, and capacity planning.
Requirements
- At least 7 years of software engineering experience.
- At least 4 years building observability platforms, developer platforms, or other internal engineering infrastructure.
- At least 3 years directly managing engineering teams, including hiring and performance management.
- At least 3 years operating a product or platform in production at scale, including multi-cloud or multi-cluster environments, with at least one major cloud provider (AWS, GCP, or Azure).
- At least 3 years of hands-on experience with monitoring, logging, distributed tracing, and OpenTelemetry.
- Experience defining and managing SLIs, SLOs, and reliability programs.
- Experience leading teams in Agile or Scrum environments.
- Bachelor’s degree or equivalent experience; alternatively, a high school diploma plus 4 years of relevant work experience.
Nice To Haves
- At least 3 years of experience with observability solutions such as Grafana, Prometheus, Datadog, Splunk, Dynatrace, or New Relic.
- Experience with Infrastructure as Code, GitOps, and modern CI/CD practices.
- Experience driving cloud modernization and operational transformation initiatives.
- Knowledge of AIOps, AI-powered observability, and intelligent automation.
- Experience working in highly regulated industries such as healthcare, financial services, or insurance.
Responsibilities
- Define and execute the observability platform strategy, roadmap, and operating model.
- Lead and develop engineering teams responsible for observability, reliability, and platform services.
- Drive enterprise adoption of OpenTelemetry and standards for monitoring, logging, tracing, and alerting.
- Partner with Engineering, Cloud, Infrastructure, Security, and Product teams to improve platform reliability and operational visibility.
- Lead modernization initiatives focused on automation, self-service capabilities, cloud transformation, and AI-driven operations.
- Define and track KPIs, platform health metrics, and engineering effectiveness measures.
- Manage platform investments, vendor relationships, and capacity planning.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- CVS Health bonus, commission, or short-term incentive program eligibility
- Company equity award program award target
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What This Job Offers
Job Type
Full-time
Career Level
Senior
