Senior Manager, DashMart Fulfillment Services - Strategy & Operations

DoorDash•San Francisco, NY

9h•$170,000 - $250,000

About The Position

Our ambition for DashMart Fulfillment Services (DFS) is to power the best grocery experience, letting customers shop their full list 24/7 from their favorite merchant, with error-free same-day delivery at in-store prices. Carrying the right items across an extensive merchant selection is foundational to our infrastructure and consumer offering. This team owns both of those inputs end to end ensuring that we choose the right items, they arrive in the right quantities and on time and are fully in sync with our warehouse operations to make them available to consumers. We're looking to bring on a few Senior Managers with strong operational and analytical backgrounds that can tackle our most critical and ambiguous problems and build durable solutions at scale that will empower the long-term success of DFS. These roles require a holistic understanding of how we think through merchant selection & partnerships to how we build our fulfillment model. These aren’t insights roles - you will be expected to own root cause diagnostics, how to test operationally, and how to scale initiatives through productized solutions in partnership with product, engineering and local operations. One role will focus on merchant selection and one roles will focus on inventory health - both are critical to the end to end success of a DFS partnership. A few of the problems you might own: Merchant Selection. Identify where to play and how to win from knowing what merchants our customers want, to where we should launch those as a test and determine what success looks like to scale. In-Stock. Own availability across forecasting, replenishment, receiving and labor planning. Find the binding constraint and decide what service level is worth paying for, by category. Catalog. The catalog is the promise we make before the order. Every error shows up later as a missing item, a wrong order or lost margin. Shrink. Shrink is the cost of the in-stock promise. Separate what ops can fix this month from what needs a systemic fix, and set the availability-versus-waste tradeoff deliberately. These are people management roles, leading teams between 3-5 and reporting into our DashMart leadership. Throughout the interview process, we will consider you for both roles and align your strengths to the needs of each role.

Requirements

Approximately 8-12+ years in data science, analytics, strategy and operations, consulting, retail or supply chain.
Experience managing people and leading large cross-functional workstreams.
Experience building teams and growing analysts into solution owners.
Proficiency in SQL.
Comfort using AI tools for analysis (e.g., Claude, Cursor).
Ability to build models and design experiments.
Willingness to delve into the lowest level of detail when necessary.
Experience taking ambiguous operational problems from diagnosis to a scaled, productized solution in partnership with product & engineering.
Ability to navigate comfortably between strategy and detail, and between product, engineering, and site operations.

Nice To Haves

Grocery, convenience, or e-commerce fulfillment background including supply chain, inventory and category management.
Hands-on experience with forecasting or ML systems.
Experimentation experience.

Responsibilities

Identify where to play and how to win from knowing what merchants our customers want, to where we should launch those as a test and determine what success looks like to scale.
Own availability across forecasting, replenishment, receiving and labor planning. Find the binding constraint and decide what service level is worth paying for, by category.
Manage the catalog, which is the promise made before the order. Address errors that result in missing items, wrong orders, or lost margin.
Manage shrink, which is the cost of the in-stock promise. Separate operational fixes from systemic fixes and deliberately set the availability-versus-waste tradeoff.
Take problems with no clear owner or structure, break them down to the root causes, and size the opportunities.
Turn diagnosis into a plan with DRIs, initiatives, dates, and goals, and drive it to completion.
Run short-term and long-term initiatives in parallel, implementing scrappy fixes while designing scalable solutions.
Partner with Product and Engineering on problem statements, requirements, and prioritization, and remain accountable through launch and adoption.
Build metrics, dashboards, and root cause analysis views to track KR progress and identify trend breaks early.
Work cross-functionally with Supply Chain, Ops, Category Management, Vendor Management, Analytics, Product & Engineering, and Finance to align goals.
Serve as the escalation point when cross-functional alignment is lacking.
Hire, develop, and manage 3-5 direct reports, setting a high analytical bar and ensuring they understand performance expectations.