Senior Manager, Customer Programs

AES•Indianapolis, IN

About The Position

AES is seeking a visionary, results-driven Senior Manager of Customer Programs to lead strategic planning, design, and execution of its utility demand-side management and clean energy portfolio in Indiana and Ohio. The role leads a team deploying Energy Efficiency, Demand Response, Electric Vehicle, and Green Power programs for residential, commercial, and industrial customers. It connects regulatory strategy, implementation, and customer needs to ensure the portfolio meets its goals cost-effectively and delivers high customer satisfaction.

Requirements

Bachelor’s degree in Engineering, Business, Environmental Science, Economics, or a related field, or a minimum of 5–7 years of experience in the utility or clean energy sector.
At least 2–4 years of experience in a leadership or management role.
Deep understanding of utility regulatory frameworks, cost-effectiveness testing, EV charging infrastructure frameworks, and demand-side management program design.

Nice To Haves

Familiarity with vendor management, Distributed Energy Resource Management Systems (DERMS), billing systems, and energy modeling tools.
PMP, Certified Energy Manager (CEM), or LEED accreditation.

Responsibilities

Oversee long-term portfolio roadmaps and annual planning for energy efficiency, demand response, EV charging infrastructure, and Green Power products.
Identify emerging clean energy technologies, such as vehicle-to-grid systems, smart thermostats, and virtual power plants, and design pilot programs to test their scalability.
Lead program managers responsible for the daily deployment and marketing of customer programs.
Direct implementation contractors, trade allies, and technology vendors to support seamless delivery and customer satisfaction.
Manage the annual portfolio budget, tracking cost-effectiveness and compliance with authorized budgets.
Prepare and support regulatory filings, data requests, and expert testimony before the Indiana Utility Regulatory Commission and/or Public Utilities Commission of Ohio.
Partner with Evaluation, Measurement, and Verification teams to verify energy savings, peak demand reduction, and cost-effectiveness.
Ensure programs comply with state regulatory orders.
Lead, mentor, and develop a high-performing team of program managers.
Collaborate with Strategic Accounts, Grid Operations, Communications, IT Services, Regulatory, Legal, Accounting, and FP&A teams to align programs across the enterprise.
Represent the utility at industry conferences, regulatory workshops, and community events to promote utility programs.