Senior Manager, Customer Programs

AES US•Indianapolis, IN

About The Position

The Senior Manager of Customer Programs leads the strategic planning, design, and execution of AES US Utilities’ demand-side management and clean energy portfolio serving customers in Indiana and Ohio. The role oversees programs in Energy Efficiency, Demand Response, electric vehicle charging, and Green Power, with a focus on delivering value cost-effectively and maintaining high customer satisfaction. The position connects regulatory strategy, implementation, and customer needs. It oversees annual and long-term portfolio planning, program deployment and marketing, contractors and vendors, and a multi-million-dollar annual budget. It also supports regulatory filings and testimony, works with evaluation teams to assess program results, ensures compliance with state regulatory orders, leads program managers, and coordinates with internal teams and external stakeholders.

Requirements

Bachelor’s degree in Engineering, Business, Environmental Science, Economics, or a related field, or a minimum of 5–7 years of experience in the utility or clean energy sector.
At least 2–4 years of leadership or management experience.
Deep understanding of utility regulatory frameworks, cost-effectiveness testing, EV charging infrastructure frameworks, and demand-side management program design.

Nice To Haves

Familiarity with vendor management, Distributed Energy Resource Management Systems (DERMS), billing systems, and energy modeling tools.
PMP, Certified Energy Manager (CEM), or LEED accreditation.

Responsibilities

Oversee long-term roadmap and annual planning for Energy Efficiency, Demand Response, EV charging infrastructure, and Green Power products.
Identify emerging clean energy technologies, such as V2G, smart thermostats, and virtual power plants, and develop pilot frameworks to test their scalability.
Oversee program managers responsible for day-to-day deployment and marketing of residential, commercial, and industrial customer programs.
Direct implementation contractors, trade allies, and technology vendors to support seamless program delivery and customer satisfaction.
Manage a multi-million-dollar annual portfolio budget, including cost-effectiveness tracking and compliance with authorized budgets.
Prepare and support regulatory filings, data requests, and expert testimony before the Indiana Utility Regulatory Commission and/or Public Utility Commission of Ohio.
Partner with Evaluation, Measurement, and Verification teams to assess energy savings, peak demand reduction, and program cost-effectiveness.
Ensure programs comply with state regulatory orders.
Lead, mentor, and develop a high-performing team of program managers.
Collaborate with Strategic Accounts, Grid Operations, Communications, IT Services, Regulatory, Legal, Accounting, and FP&A teams to align programs across the enterprise.
Represent the utility at industry conferences, regulatory workshops, and community events to promote utility programs.