Sr Manager, Credit Risk Management - Platforms

T-Mobile•Frisco, WA

3d•$142,900 - $257,800

About The Position

The Senior Manager, Credit Risk Management provides technical support for Tier 1 and Tier 2 solutions and manages fraud, credit, and collections strategy decision-engine configurations for new and existing customers. The role oversees supporting technology capabilities and infrastructure in an Agile-driven environment, combining technical expertise, strategic vision, and thought leadership to improve team performance, processes, and integration of emerging technologies. The role attracts, hires, and retains a high-performing team of software configuration owners, technical staff, and managers supporting products and platforms. It also develops productive relationships with partner organizations, dependent IT engineering teams, and vendors. The position manages multiple teams, projects, and budgets while guiding technical solution design, product quality, releases, and continuous improvement.

Requirements

Bachelor's degree and 7 years of related work experience, or an equivalent combination of education and experience.
At least 7 years of relevant product management experience in an Agile software product development environment.
2–4 years of experience in a leadership role.
Proven success delivering software using Agile Scrum methodologies and other commonly used tools.
Experience with Agile backlog or project-management tools.
Broad awareness of open-source and AWS cloud technologies.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Study in Finance, Economics, Mathematics, Industrial Engineering, Statistics, or a related field.
2–4 years of experience managing teams of five or more direct reports in a Product Management organization.
Expertise configuring and testing decision engines such as FICO Platform or Experian PowerCurve, or similar platforms.
Knowledge and proficient use of Java, JavaScript, and NoSQL; experience with NoSQL technologies such as Aurora.
Advanced scripting skills in Python, Perl, or Shell, and willingness to learn new technologies.
Experience with source code management tools.
Experience with performance, load, stress, and scalability testing.
Experience implementing automated testing frameworks.
Certified Scrum Master (CSM).
Scrum Product Owner Certification (CSPO).
Agile Certified Practitioner (PMI-ACP).

Responsibilities

Provide technical direction and recommendations to preserve the integrity and adaptability of technical designs throughout solution lifecycles.
Design, build, and configure technical solutions aligned with client requirements and software development principles.
Develop expert-level knowledge of product architecture and workflows through active project involvement; participate in code reviews and uphold release quality and best practices.
Oversee technical relationships with vendors and advocate for product feature and functionality enhancements.
Regularly reassess, refine, and optimize processes.
Coordinate with Strategy, Fraud, Business, and IT Production Support teams to facilitate releases.
Communicate project details, issues, and deliverable timelines to senior management, and provide technical support to stakeholder teams.
Manage and develop multiple teams to deliver projects on time and within budget through technical leadership, coaching, performance feedback, and business solution expertise.
Attract, hire, and retain a high-performing team of software configuration owners, technical staff, and managers.
Build productive relationships with partner organizations, dependent IT engineering teams, and vendors.
Encourage productization of solutions for scalable, repeatable success; prioritize customer needs and satisfaction.
Identify process-improvement opportunities and lead initiatives to improve efficiency and effectiveness.
Support the integration of emerging technologies and drive team performance and process efficiency.