Senior Manager, Credit & Collections (GBS Governance)

Clorox • Alpharetta, GA

4d • Hybrid

About The Position

The Senior Manager, Credit & Collections is a key leadership role within Global Business Services (GBS), accountable for end-to-end governance, performance management, and risk oversight of Credit and Collections operations delivered through a global operating model. The role leads onshore process governance and oversees an offshore Business Process Outsourcing (BPO) partner in Manila, ensuring consistent execution, strong internal controls, and delivery of cash flow, risk, and service outcomes aligned to enterprise objectives.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field.
• 8+ years of Credit, Collections, or OTC experience.
• 5+ years of people leadership experience.
• SAP S/4HANA experience.
• High Radius experience.
• BPO governance experience.

Nice To Haves

• GBS or Shared Services experience.
• Global customer portfolio exposure.
• Transformation or automation leadership.

Responsibilities

• Provide end-to-end process governance for Credit & Collections.
• Oversee credit risk and make escalation decisions.
• Manage global collections strategy and KPIs.
• Govern the BPO relationship, including SLA and performance management.
• Partner cross-functionally and lead people.
• Lead continuous improvement and transformation.

Benefits

• Comprehensive health plans.
• 401(k) program with company match.
• Flexible time off benefits, including half-day summer Fridays depending on location.
• Fertility and adoption benefits.
• Participation in Clorox incentive plans, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior