Senior Coordinator, Credit & Collections

CarMax • Richmond, VA

5d • $48,400 - $67,800

About The Position

The Senior Coordinator, Accounts Receivable – Compliance (Contract Resolution) supports CarMax’s Accounting organization by managing complex receivables, analyzing outstanding amounts, and carrying out collection strategies in compliance with federal, state, and local collection laws. With minimal guidance, the coordinator determines appropriate approaches to collecting funds related to financed contracts, returned checks, unrecorded liens, and other recovery items, using discretion and independent judgment to protect CarMax from financial and compliance risk. The role involves communicating sensitive information precisely, collaborating with internal and external partners, and supporting team development through coaching.

The position also supports advanced collection activities, investigates outstanding receivables, identifies root causes, recommends process improvements, and contributes to cross-functional initiatives. It performs general ledger work, including reconciliations and journal entries, and supports the quality and development of the team.

The annual salary range is $48,400 to $67,800. The position may be eligible for bonus and equity. CarMax describes paid sick, vacation, and holiday time for associates, with provisions varying by employment classification and subject to applicable terms.

Requirements

• Ability to engage with customers, understand their needs, and deliver on commitments with a customer-focused approach.
• Self-starter with strong results orientation, analytical skills, and attention to detail.
• Effective communication skills, including the ability to convey complex information clearly across multiple channels.
• Ability to provide thoughtful solutions when resolving escalated issues professionally and in a timely manner.
• Strong relationship-building skills with internal and external business partners.
• Logical thinker who can apply experience and resources to determine appropriate actions and knows when to involve leadership.
• Ability and willingness to adapt to change while maintaining accuracy and professionalism.
• High school diploma or equivalent.
• At least 3 years of business-related experience.
• Intermediate Microsoft Excel skills, including filtering, VLOOKUP, subtotals, shortcuts, and pivot tables.
• Proficiency in Microsoft Word, PowerPoint, Teams, and Outlook.

Nice To Haves

• At least 2 years of account reconciliation experience.
• Experience managing accounts receivable or accounts payable.
• Bachelor’s degree in business.
• At least 2 years of collections or customer service experience involving direct customer interaction.
• Knowledge of FDCPA, TCPA, and/or SCRA.
• Strong accounting skills and knowledge of GAAP.
• Experience with cloud ERP platforms such as Oracle.

Responsibilities

• Perform collection activities through customer phone and written outreach, accurately documenting all actions.
• Communicate sensitive and complex collection strategies to vendors and internal partners, including Field Leadership, Accounting, Legal, Finance Support, Asset Protection, Customer Relations, and CarMax Auto Finance.
• Analyze and document new collection accounts, identify root causes, and determine appropriate next steps.
• Recommend and implement process improvements based on root cause analysis across Business Operations, Sales Operations, Financial Services, and Asset Protection.
• Execute collection strategies in compliance with applicable federal, state, and local regulations and CarMax policies.
• Conduct skip tracing research to locate customers or assets and develop effective collection approaches.
• Perform general ledger tasks, including account reconciliations and journal entries.
• Review collection letters and provide feedback.
• Coach team members and support cross-functional initiatives.

Benefits

• Paid sick time for eligible associates, with up to 48 hours earned per year.
• Paid vacation time for eligible associates, ranging from 80 to 200 hours per year depending on years of continuous service, after a 90-day waiting period.
• Six paid scheduled holidays per year and one floating holiday for eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• For full-time salaried associates, paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED