Credit/Collections Coordinator

Herr Foods Inc. • Nottingham, PA

6d • Onsite

About The Position

The Credit/Collections Coordinator supports the Accounts Receivable team by handling credit and collection responsibilities. The position works directly with customers to resolve outstanding accounts, encourage timely payments, and maintain positive customer relationships. It is based in Nottingham, Pennsylvania, in an office environment, with a Monday–Friday schedule of approximately 40 or more hours per week.

The role also processes customer payments and refunds, maintains accurate collection records, reports on unpaid and repayment accounts, and provides backup support to other Accounts Receivable positions. The employee is expected to work accurately and professionally, protect confidentiality, communicate effectively, maintain reliable attendance, and assist with other duties and projects as needed.

Requirements

• High school diploma or GED.
• Experience with Microsoft Office Suite; intermediate skill level is preferred.
• Demonstrated attention to detail and excellent organizational skills.
• Ability to work independently or as part of a team with a results-driven approach.
• Strong customer service, communication, and interpersonal relationship-building skills.
• Proactive problem-solving ability and a willingness to develop creative solutions.
• Ability to effectively present information in one-on-one and small-group situations to internal and external customers.
• Strong problem-solving and analytical skills.
• Ability to perform work in an office environment, remain sedentary for moderate to extended periods, and use a computer monitor, keyboard, and mouse for extended periods.
• Ability to lift up to 20 pounds occasionally.

Nice To Haves

• Associate degree and/or two years of related Credit/Collections experience.
• Experience with Microsoft D365 F&O.
• Intermediate-level Microsoft Office Suite skills.

Responsibilities

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect outstanding amounts.
• Use judgment to assess customers’ ability to pay and establish repayment plans.
• Investigate account problems and work toward solutions while maintaining a positive customer service experience.
• Record all contact and attempted contact with customers who have delinquent accounts.
• Maintain records of payments collected from customers.
• Submit regular reports on unpaid accounts and accounts in repayment.
• Process payments by check, credit card, and ACH, as well as refunds.
• Cultivate positive professional relationships with a diverse audience at all levels.
• Communicate and collaborate effectively with internal and external customers.
• Provide backup support for other positions within the Accounts Receivable team.
• Adhere to confidentiality requirements and demonstrate honesty, integrity, respect, professionalism, and a positive attitude.
• Work accurately and efficiently, maintain attention to detail, respect the work environment, and help keep it environmentally friendly.
• Learn new skills and tasks, help coworkers when possible, maintain reliable attendance and punctuality, and perform other duties or projects as required.

Benefits

• Medical, dental, hearing, and vision insurance.
• Access to the Marathon Health Clinic, an on-site healthcare provider at the Nottingham facility offering healthcare services, preventative care, and wellness programs.
• Opportunity to contribute to a 401(k) with company match.
• Paid vacation, holidays, and sick time.
• Paid employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED