Senior Manager, Credit & Collections

Roadrunner • Downers Grove, IL

2d • Hybrid

About The Position

During the onboarding period, this role will report to the Advisor to the President/COO, with responsibility for company-wide collections, credit policy compliance, cash application, invoice dispute resolution, and administration of our third-party payment and billing portal BillTrust. CRITICAL JOB RESPONSIBILITIES: Customer Centric Leadership Champion a customer-first mindset across the team, ensuring all processes, decisions, and performance metrics are aligned to delivering world class customer outcomes. Establish relationships with customers to ensure that the right touch points for collections are maintained. Assists in solving problems that customers may encounter that delay payment (invoicing and service related inquires, etc.). Performance Optimization Continuously evaluate and improve team performance through data-driven insights, process enhancements, and operational discipline. Demonstrate a proven ability to drive productivity, efficiency, and quality at scale. Engage in and will manage certain problem accounts for resolution in collaboration with Senior Sales Leadership. Lead and own full cross-departmental root cause analysis, account reconciliations, and AR resolution. Ensure staff are meeting productivity goals, complying with company standards and federal collection laws, and generally performing the essential functions of their position Approve and coordinate the setting of credit limits per company policies. Analyze data and work with the Controller to calculate bad debt reserves. Manage Third Party Agency relationships. Additional ad hoc reporting as required. Stakeholder Management (Up & Across) Effectively manage senior leadership expectations through clear communication, insights, and recommendations, while also building strong, collaborative partnerships with sales and cross-functional teams. Coordinate and lead bi-weekly AR Portfolio meetings involving cross-functional teams. Team Leadership & Coaching Lead, develop, and inspire a team through active coaching, performance management, and career development. Foster a culture of accountability, engagement, and Data-Driven Reporting & KPIs Establish, track, and communicate clear performance metrics and KPIs. Deliver concise, actionable reporting that drives decision-making and aligns team performance with business objectives. SUPERVISORY RESPONSIBILITIES: Directly supervise 8 to 12 employees in the Credit, Collections, Cash Application Department Carry out management responsibilities in accordance with the organization's policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

• 4-year college degree (preferably in accounting, finance, or business)
• Strong knowledge of order-to-cash cycle management
• Demonstrated track record of driving customer-centric outcomes in a performance-driven environment
• Exceptional communication skills with the ability to create and communicate management reports and business correspondence with executive presence
• Passion for people leadership, coaching, and team development
• Analytical thinker with a bias for action
• Ability to define problems, collect data, establish facts, draw valid conclusions, and prevent future occurrences
• Advanced skills in Microsoft Windows, Word, and Excel

Nice To Haves

• Experience managing Off-Shore Teams

Responsibilities

• Company-wide collections
• Credit policy compliance
• Cash application
• Invoice dispute resolution
• Administration of third-party payment and billing portal BillTrust
• Champion a customer-first mindset
• Establish relationships with customers for collections
• Solve problems that delay customer payment
• Evaluate and improve team performance
• Drive productivity, efficiency, and quality
• Manage problem accounts for resolution
• Lead cross-departmental root cause analysis, account reconciliations, and AR resolution
• Ensure staff meet productivity goals and comply with standards/laws
• Approve and coordinate credit limit settings
• Analyze data and calculate bad debt reserves
• Manage Third Party Agency relationships
• Perform ad hoc reporting
• Manage senior leadership expectations
• Build partnerships with sales and cross-functional teams
• Coordinate and lead AR Portfolio meetings
• Lead, develop, and inspire a team
• Foster a culture of accountability and engagement
• Establish, track, and communicate performance metrics and KPIs
• Deliver concise, actionable reporting
• Directly supervise 8 to 12 employees in the Credit, Collections, Cash Application Department
• Carry out management responsibilities in accordance with the organization's policies and applicable laws
• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems

Benefits

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager