Credit & Collections Manager

Big Top Manufacturing, LLC • Perry, FL

13h • Hybrid

About The Position

The Credit & Collections Manager is responsible for managing customer credit risk, establishing and enforcing credit policies, and driving the timely collection of accounts receivable. This role owns the full lifecycle of credit decisions and collections strategy, ensuring the company balances revenue growth with disciplined risk management and strong cash flow performance. This position serves as the primary gatekeeper for customer credit approvals and plays a critical role in reducing bad debt, improving DSO, and supporting sustainable growth. This position will report directly to the Assistant Controller. For the initial 90 days, the role will be located in the Perry office. Following this onboarding period, candidates residing in Tallahassee may split their schedule, working up to 50% of the time from the Tallahassee office.

Requirements

• Strong understanding of credit analysis and financial statements
• Proven ability to manage collections and reduce past due balances
• Experience working in a B2B environment
• Excellent computer skills; specifically, advanced experience in Microsoft Excel.
• Excellent written and verbal communication skills.
• Analytical ability to develop and implement improvements or recommendations.
• Attention to detail.
• Able to work well with senior executives.
• High School Diploma or equivalent required.

Nice To Haves

• Associate’s degree (or higher) in accounting, finance or business from an accredited university preferred.
• Preference will be given to candidates with experience in private equity backed environments.

Responsibilities

• Evaluate and approve customer credit applications, limits, and payment terms
• Establish and maintain credit policies, procedures, and risk frameworks
• Monitor customer financial health, payment trends, and exposure levels
• Partner with Sales and Operations to assess risk on new and existing customers
• Make decisions on order holds, releases, and escalations based on risk thresholds
• Develop and execute a proactive collections strategy to minimize past due balances
• Manage collection efforts across all aging buckets, including escalation protocols
• Lead resolution of disputes impacting payment timing
• Drive accountability for timely follow-up and cash application
• Maintain strong customer relationships while enforcing payment discipline
• Oversee AR aging, ensuring accuracy and integrity of receivables data
• Partner with AR Specialist (order acceptance role) to ensure alignment between credit approval and order processing
• Ensure timely and accurate invoicing processes are followed
• Identify and implement process improvements to streamline the order-to-cash cycle

Benefits

• health, dental and vision insurance at no cost – the premiums are 100% employer-paid!
• 401(k) with company match
• free short-term and long-term disability
• life insurance
• an employee assistance program
• generous vacation allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED