Credit & Collections Manager

Secretariat•Atlanta, GA

About The Position

Secretariat professionals are trusted in the highest-stakes legal, risk, and regulatory matters around the world. When you join Secretariat, you become part of a rapidly growing elite team of bright minds and passionate problem-solvers. Your skills and expertise will be utilized on day one – working with the world’s most renowned law firms, leading corporations, and influential institutions to answer complex questions that shape critical financial, economic, and strategic business decisions. Our globally integrated teams are united by the ambition, energy, and commitment they bring to every challenge. We inspire and empower an open, collaborative culture that embraces ongoing professional development, recognition, diversity, and – most importantly – you. Secretariat is seeking a Credit & Collections Manager to help build and manage our firm’s credit and collections function within a growing professional services environment. This role will partner closely with the Senior Billing Manager and Legal Operations team to establish consistent credit policies, improve collections outcomes, and support strong cash flow across the firm. This is a highly visible role with the opportunity to shape processes, influence stakeholders, and contribute to the firm’s continued growth—particularly as we expand into new client segments with varying risk profiles.

Requirements

4–7 years of experience in credit, collections, or accounts receivable (B2B preferred)
Experience in professional services (legal, consulting, etc.)
Strong communication and negotiation skills, with the ability to interact professionally with senior stakeholders and clients
Analytical mindset with experience reviewing financial data and AR reports
Demonstrated ability to manage multiple priorities and resolve complex issues
Bachelor’s degree in Finance, Accounting, Business, or related field preferred

Nice To Haves

Ability to operate both independently and collaboratively in a growing environment
Strong attention to detail with a process improvement mindset
Experience with ERP or financial systems (e.g., Workday, NetSuite, or similar)
Strong communication and interpersonal skills
Experience working with international clients and stakeholders
Sound judgment and professionalism when handling sensitive client matters
Willingness to take ownership and help build new processes from the ground up

Responsibilities

Evaluate client creditworthiness and support the development of firm-wide credit policies
Recommend and maintain credit limits and monitor client exposure
Partner with internal stakeholders to implement appropriate retainer and prepayment practices
Assist in establishing onboarding standards for new clients, including credit checks
Manage the collections process for outstanding accounts, including direct client outreach
Meet regularly with Managing Directors and Project Managers to review outstanding accounts, address issues, and align on appropriate collection strategies and next steps
Partner with billing teams and client leads to resolve aged receivables
Support escalation of delinquent accounts and recommend appropriate actions
Negotiate and monitor payment plans where needed
Collaborate with Billing and Treasury to resolve client disputes and short payments
Identify root causes of disputes and recommend process improvements
Monitor and report on key AR metrics, including: Days Sales Outstanding (DSO), Aging reports, Collection trends
Provide insights and recommendations to improve cash flow and reduce write-offs
Work closely with Finance, Billing, Project Intake and Legal Operations teams
Support stakeholders across multiple offices, including international teams
Help balance effective collections with maintaining strong client relationships