Credit & Collections Manager

SEKO Logistics • Schaumburg, IL

2d • Hybrid

About The Position

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Requirements

• Proven ability to both lead teams and execute in a hands-on capacity
• Strong problem-solving, analytical, and decision-making skills
• Effective communication and negotiation skills
• Proficiency in Excel and AR/financial systems

Nice To Haves

• Experience in logistics, transportation, or other high-volume transactional environments preferred

Responsibilities

• Lead and actively manage a hybrid AR team, including onshore and offshore resources across Billing, Cash Application, Credit, and Collections
• Provide hands-on support, guidance, and issue resolutions for team members, including direct involvement in complex or escalated items
• Establish daily/weekly priorities and ensure timely execution against SLAs and performance targets
• Monitor workloads and ensure appropriate coverage across all regions, stations, and customer portfolios
• Oversee and support billing activities to ensure timely, accurate, and complete invoice generation
• Partner with Operations to resolve billing discrepancies and reduce errors at the source
• Review billing outputs and intervene where needed to ensure quality and timeliness
• Ensure timely and accurate application of customer payments, stepping in as needed to resolve complex or aged unapplied cash
• Investigate and resolve payment discrepancies, short pays, and misapplied cash
• Drive improvements in cash posting accuracy and cycle times
• Actively manage collections activities, including reviewing aging, prioritizing accounts, and guiding team outreach strategies
• Personally engage on high-risk, escalated, or strategically important accounts
• Partner with internal stakeholders to resolve disputes and remove barriers to payment
• Drive adherence to payment terms and reduce past-due balances
• Review and approve customer credit applications, limits, and risk assessments
• Monitor customer credit exposure and take action on deteriorating accounts
• Support the team in evaluating creditworthiness and making risk-based decisions
• Identify process gaps across Billing, Cash Application, and Collections and implement practical improvements
• Collaborate with IT and Finance to enhance systems, reporting, and automation
• Help standardize processes across internal and offshore teams
• Review daily and weekly AR metrics, including DSO, aging, billing accuracy, and cash application performance
• Prepare and deliver regular reporting to leadership with insights and recommended actions
• Track team performance against KPIs and drive accountability
• Ensure adherence to AR policies, procedures, and internal controls
• Review delinquent accounts and approve write-offs or bad debt designations as appropriate
• Support audit requirements and maintain proper documentation
• Participate in the development of a safe and healthy workplace.
• Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Co-operate with management in fulfilment of its legislative obligations.
• Other duties as assigned by management.

Benefits

• Medical (including prescription coverage)
• Dental
• Vision
• Health Savings Account
• Commuter Account (IL only)
• Flexible Spendings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Group Accident
• Critical Illness and hospital indemnity program
• Life Insurance
• AD&D
• Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Paid Holidays
• Annual Paid Time Off (includes paid state/local paid leave where required)
• Short-Term Disability
• Long-Term Disability
• Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Contributory Savings Plan (401k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree