Credit and Collections Manager

NICE•Sandy, UT

11h

About The Position

The Regional Credit and Collection Manager is responsible for managing an Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and fostering strong relationships with customers and internal stakeholders. This role is critical to maintaining healthy cash flow and supporting the overall financial stability of the organization.

Requirements

Minimum 5 years’ experience in a Credit Manager, Credit Analyst, or similar accounts receivable role.
Strong understanding of credit control principles and Americas debt collection practices.
Excellent communication and negotiation skills, with a professional and confident telephone manner.
Proven ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
Proficiency in MS Office (especially Excel); experience with ERP/accounting systems such as SAP, Oracle, Sage, or NetSuite is an advantage.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Responsibilities

Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices.
Collaborate with and support an offshore collections team to achieve collection targets.
Proactively pursue overdue debts via phone, email, and written correspondence.
Build and maintain strong relationships with customers to resolve payment issues effectively.
Monitor customer accounts, identify potential risks, and escalate problem debts when necessary.
Maintain accurate and up-to-date records of all collection activities and communications.
Work closely with Sales, Customer Service, and Finance teams to resolve disputes and billing queries.
Assist with credit checks and establish credit limits in accordance with company policy.
Produce regular debtor reports, including aged debt analysis and risk assessments.
Assist with month-end processes, including reconciliations and reporting.