Credit and Collections Manager

MAGNETO & DIESEL INJECTOR SERVICE INC•Humble, TX

2d•Onsite

About The Position

The Credit & Collections Manager oversees the credit & collections department ensuring that there are consistent applications of the company policies. This role ensures timely collection of receivables, minimizes bad debt exposure, and maintains strong relationships with customers and internal stakeholders. The leader will develop strategies, policies, and procedures to optimize cash flow while preserving customer satisfaction.

Requirements

8+ years of experience working within the credit department
5+ years of department leadership experience
Ability to exercise integrity and discretion
Ability to remain professional in confrontational situations
Excellent written and verbal communication skills
Excellent organizational and time management skills
Proficient with Microsoft Office Suite
Proficient in Excel to include pivot tables and lookups
Ability to work extended hours, as needed
Demonstrates professionalism and contributes to a collaborative, positive work environment.
Encourages teamwork, accountability, and a positive employee experience.
Supports a culture of respect, collaboration, and professionalism across the organization.
Successful completion of pre-employment background and drug screening

Nice To Haves

Proficient with Prelude, preferred
Experience with Blackline, preferred

Responsibilities

Establish and enforce credit and collections policies and procedures.
Manage the department that oversees credit and collections functions including daily transaction activities associated with evaluating customer accounts, releasing orders, gathering sales tax documentation, assessing customer credit worthiness and customer collections.
Communicate with customers in both written and verbal forms in a positive and professional manner.
Identifies and tracks delinquent accounts.
Tracks customer payments and invoicing procedures.
Ensure team members are contacting customers in order to drive collections.
Works with customers to negotiate new payment terms or settlements as needed.
Lead and oversee the Accounts Receivable function, ensuring timely and accurate invoicing, collections, cash application, and resolution of customer account issues.
Monitor aging reports, delinquency trends, and collection activity to reduce past due balances, improve cash flow, and minimize bad debt exposure.
Attract, hire, develop, and retain department employees.
Conducts performance evaluations that are timely and constructive, providing meaningful feedback as it relates to performance improvement, promotional opportunities, and salary adjustments as appropriate.
Lead, coach, and develop the team by establishing clear performance expectations, supporting productivity, and fostering a culture of continuous improvement and collaboration.
Conduct regular staff meetings to ensure that goals and objectives are clearly communicated and understood.
Develop a partnership approach between your team and other internal teams in order to drive efficiencies and collaboration.
Make recommendations to management on team and policy integration.
Generate and analyze reports on aging, collections and credit risk.
Generates reports for management and executive leadership as requested.
Performs other related duties as requested by supervisor.