Manager-Operational Risk Management

American Express•Charlotte, NC

About The Position

The ORM Governance team develops, oversees, and strengthens the organization’s operational risk management (ORM) framework to ensure its governance structures, policies, and procedures are robust, effective, and aligned with regulatory requirements and best practices. The Senior Manager, Corporate Functions Operational Risk Management joins a diverse, high-performing team overseeing risk identification, assessment, and mitigation across the Business Unit while maintaining alignment with the enterprise risk management framework. Reporting directly to the Director, Corporate Functions Operational Risk Management, this role assesses, monitors, and challenges first-line risk management practices. The role partners with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, helping ensure risks are effectively managed and regulatory expectations are met. Candidates must be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.

Requirements

Experience in risk management, preferably within a second-line function in financial services, and understanding of critical risk management lifecycle activities.
Knowledge of risk management frameworks, regulatory environments, and industry best practices.
Proven ability to independently assess and challenge first-line risk practices.
Excellent communication and relationship-building skills, including the ability to translate complex risk concepts into actionable insights.
Ability to build productive partnerships and influence stakeholders across the organization.
Strong understanding of operational and regulatory risks.
Proficiency in risk management tools, data analysis, and reporting systems.
Advanced analytical and problem-solving capabilities, with a focus on actionable insights.
Detail-oriented and proactive, with strong prioritization skills in a dynamic environment.
High ethical standards and a commitment to integrity and accountability.
Knowledge of Corporate Functions at large banking institutions, such as Risk & Compliance, Finance, and Legal.
Eligibility to work in the United States; American Express will not pursue visa sponsorship.

Responsibilities

Support independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts, including Risk & Control Self-Assessment, within Corporate Functions, ensuring alignment with enterprise risk standards.
Analyze business processes and activities to identify potential risks, control gaps, and emerging risks.
Support the development and refinement of risk policies, standards, and procedures.
Assist in applying the enterprise risk management framework across Corporate Functions.
Support Corporate Functions in embedding risk management practices into daily operations and decision-making.
Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention.
Contribute to risk reporting by preparing materials for senior management, risk committees, and regulatory engagements.
Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements.
Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls.
Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts.
Monitor risk-related issues to ensure they are appropriately addressed.
Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders.